Choosing a Mobile Device for Better Field Service

Field Force Tracker is designed to manage your mobile Field Workers Using Mobile apps. The mobile apps let you manage your work order in the fields, invoice customers, update the job status and do many other things.

Mobile Field Workers can use their mobile Phone to manage entire cycle of the job. They can change the state of the job; they can invoice a customer in the field and they can create new estimates.

Field Force Tracker Mobile Apps For Field Service Management

We provide Field Force Tracker Mobile apps on iPhone and Android phones or tablets. So you can use your favorite device to use the mobile app.

Field Fore Tracker Mobile apps are designed for the ease of use. You can use them without much training. Features are well laid out. Graphics user interface is easy to use and self intuitive.

They are the most powerful apps for the field service operation.

 How to Choose Mobile Device  For Field Service

With so mobile device out there, how do you choose the right one for your field technicians? Above all else, you need a mobile device that will work for your technicians in the environments they are working in. You will also need to make sure that your software and mobile apps operate seamlessly on any device. This ensures that they can get the most flexibility and productivity out of the device.

Best Mobile App for Field Service
Best Mobile App For Field Service

Key to Mobile Selection For Field Service Operation

Every one has a mobile phone these days so  it is better to use what your employees already have. It can save you cost of new devices.  But, if you are planning to buy new field  service devices for your field force here are some ideas for mobile device selection.

UNDERSTAND IMPORTANT TASKS FIELD TECHNICIANS NEED TO ACCOMPLISH WITH THE MOBILE

Every Field Service Business industry is different because every equipment requires different tool set, skills and operating paradigm. The most important criteria is to understand what you need from technicians or what you expect them to do in the field.

Mobile devices can be used for many useful applications.

Do they need to do a lots of data entry in the field? Capture signature from the customers at the end of field service? Calling the customer sites and supervisors? Are they familiar with the service area or do they need to relay on hands-free navigation in the phone? Do they need Bar code scanning for the equipment identification or they need ? Do they need Camera capabilities to capture after or pre-service photos? Do your field technicians need GPS/hands-free navigation? Having a full list of these tasks is key, and confirm with both your hardware and software vendors if those capabilities are available on the device.

For your information Field Force Tracker mobile apps provide all these capabilities and more.

If there is a lot of entry or more complex use required, your technicians may prefer the extra real estate of a tablet versus a smart phone. If traveling light is a goal, have a technician or two test out doing the data entry/debrief process on a smart phone (and don’t forget about the voice-to-text feature).

UNDERSTAND THE PHYSICAL ENVIRONMENT FOR YOUR FIELD SERVICE OPERATION

Some field technician’s work involves visit to air-conditioned offices and buildings. Some technicians need to go to dusty construction sites.

The important to consider is the service environment. Is there any place safe to put down a laptop or tablet? Or do your techs need to keep the device in a pocket? Will they be operating from a tight  ladder or in a tight space? What kind of durability is needed? Are there any rules about using certain devices (for example, no cell phones near hospital equipment, or only non-sparking equipment near a gas pipeline).

Smart phones are the obvious choice in a tight environment, but certain environmental requirements like these may require specialized equipment or a ruggedized laptop.

Despite some initial hesitancy about how brittle iPads might be in the field, many field service users report very  little breakage both with and without cases like the Otter Box. Techs love iPads, treat them with great care, and the majority of users report that replacement costs are less than they budgeted for initially.

KNOW WHAT ELSE THE TECHNICIAN NEEDS TO ACCESS

A device that can be used for things other than field service can do multiple roles.

Most organizations want to move to smaller devices and free the technician from having to carry a full load of equipment like a laptop, but sometimes other applications (often for calibration or schematics) are a requirement. If this is the case for your organization, you have two options – put everything on the laptop together, or utilize a two-device strategy. Laptop for some apps and any heavy duty data entry or complex tasks, and a smartphone (which they probably need to carry anyway) for simple tasks like driving directions to the site, signature capture, calling the customer, light debrief, or parts lookup.

“Smartphones are the obvious choice in a tight environment, but certain environmental requirements may require specialized equipment or a ruggedized laptop.”

About Field Force Tracker – Field Service Dispatch Software

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.