Field Force Tracker Enhances its Award Winning Field Service Software

Field Force Tracker, a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), today announced the release of new features in its mobile field service management solution. The enhancements help businesses to operate more efficiently and maximize their resources.

Service contracts are main revenue generator for many small businesses. Field Force Tracker is known for its advanced capabilities in this area and is considered one of the best software for it. This

Technology in the hands of businessmen
Technology in the hands of businessmen

latest release further dramatically improves the service contract management capabilities. It can add unlimited products to service contracts and products can have asset tags, bar code or all other data added to it. This allows companies offering warranty or maintenance services to better manage their service contracts. The service contracts can be searched by products, customer id or many other criteria.

Field Force Tracker™ is a mobile enabled, comprehensive field service management system designed to take care of all your business needs to run the complex service operation. It can take care of work order tracking, client history, employee management, parts and asset management, estimates, contract management, invoicing, Quick Books Syncing and more.
field-force-tracker-2
Business owners expect easy to use tools and software to save time and money. Field Force Tracker includes powerful scheduling and calendar capabilities. As service businesses grow, it becomes increasingly important for them to be able to manage their work force more effectively. Field Force Tracker includes timesheets, automatic GPS tracking and navigation for employees.

“Our aim is to help our customers achieve greater levels of productivity, service and efficiency,” said Dr. Brijesh Kumar, Chief Strategy and Operating Officer of Rapidsoft Systems Inc, the developer of Field Force Tracker. “With the new changes in contract management, scheduling, calendar and timesheet, GPS tracking features, we think Field Force Tracker is simply the best software in the market.”

Field Force Tracker provides unlimited ongoing support to its customers. There is no charge to request any support or help at any time. Its award-winning customer service provides education and best practices for helping businesses achieve more with their software.

About Field Force Tracker
Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

The Parent company of Field Force Tracker, Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Service Management for Small and Medium Businesses

Small and medium businesses don’t have the luxury of big companies in terms of the resource availability. When managers and employees can reduce the paper work, it can save them time. If they can access their time and labor directly using their mobile devices, the company’s limited resources are freed to focus on strategic and value added services.

Use of Mobile Field Service application like Field Force Tracker also responds to the growing trend in business technology. Employees have become accustomed to using mobile devices for any number of household and personal tasks, and expect the same flexibility from their employer. As such, self-service mobile tools can improve both employee engagement and organizational efficiency. This is particularly important to the SMB sector, since self-service is a driver of operational excellence, cost reduction and retaining customer.

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Small and medium businesses looking to take advantage field service automation to drive efficiency and effectiveness should consider the following recommendations.

  •  Use Mobile Enabled Cloud Based Field Service Software to Automate Functions: Automated and integrated time and labor data is critical to efficiently and effectively manage today’s small or medium business. Organizations should look to technology that automates these aspects to gain the greatest benefit. Automation ensures consistency across the organization, reduces the tactical burden on office staff, and lays the foundation for self-service, mobile self-service, and powerful analytic’s.
  • Use Reports that Help in Better Decision-Making. Analytic’s and reporting is all about driving action. To create meaningful analysis, organizations must have a multifaceted view of their business and the individuals within it Integrated data and systems form the foundation which allows organizations to apply meaningful analytic’s to their operations, and ultimately improve business outcomes. But tools and technology are not enough. Organizations must also cultivate an analytical mindset, where HR and business leaders all feel comfortable using data to drive decisions. Any technology should take into account the need to drive analytic’s and deliver data to business decision makers as a critical design and selection criteria.

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  • Use Full Potential of Mobile Application. New ways of operating your business require new ways of leveraging technology. As the SMB sector seeks efficient, automated HR data and processes, they must keep in mind the financial and time investment required to implement such technology. SaaS and cloud-based delivery models are new options that organizations should explore to help them achieve not only their unification goals, but to realize cost savings and to expedite delivery as well.

Field Force Tracker Improves its award winning field service software

Field Force Tracker, a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), today announced the release of new features in its mobile field service management solution. The enhancements help businesses to operate more efficiently and maximize their resources.

Service contracts are main revenue generator for many small businesses. Field Force Tracker is known for its advanced capabilities in this area and is considered one of the best software for it. This latest release further dramatically improves the service contract management capabilities. It can add unlimited products to service contracts and products can have asset tags, bar code or all other data added to it. This allows companies offering warranty or maintenance services to better manage their service contracts. The service contracts can be searched by products, customer id or many other criteria.

Field Force Tracker™ is a mobile enabled, comprehensive field service management system designed to take care of all your business needs to run the complex service operation. It can take care of work order tracking, client history, employee management, parts and asset management, estimates, contract management, invoicing, Quick Books Syncing and more.
best-field-service-software-app-015
Business owners expect easy to use tools and software to save time and money. Field Force Tracker includes powerful scheduling and calendar capabilities. As service businesses grow, it becomes increasingly important for them to be able to manage their work force more effectively. Field Force Tracker includes timesheets, automatic GPS tracking and navigation for employees.

“Our aim is to help our customers achieve greater levels of productivity, service and efficiency,” said Dr. Brijesh Kumar, Chief Strategy and Operating Officer of Rapidsoft Systems Inc, the developer of Field Force Tracker. “With the new changes in contract management, scheduling, calendar and timesheet, GPS tracking features, we think Field Force Tracker is simply the best software in the market.”
best-field-service-software-app-plumbing
Field Force Tracker provides unlimited ongoing support to its customers. There is no charge to request any support or help at any time. Its award-winning customer service provides education and best practices for helping businesses achieve more with their software.

About Field Force Tracker
Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

The Parent company of Field Force Tracker, Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Using Mobile Apps for Field Service Management

Mobile Apps Are Necessary to the Success of Modern Field Service Business

Mobility is becoming very important for the field service business. Field service business can be much-transformed using mobile phone. Field Service Mobile applications like Field Force Tracker have changed the entire industry by providing powerful features.

Field service applications like Field Force Tracker have disrupted many industries by creating new opportunities to interact with customers, and it is important for service brands to realize and capitalize on the engagement opportunities that exist.

Customers expect businesses to adapt to changing always-connected environment. These are customers that sit in cafés and eateries and want to be able to schedule their IPTV installation, their annual furnace checkup and order a new jacket or sweater that caught their eye when out with friends last night, all at the same time and all from their tablet or smart phone.

 best-field-service-software-electonics

To fulfill these expectations, Field Service businesses have to change the way they are communicating with these customers. The benefit to the customer will be a more personalized approach that will make their lives easier, resulting in increased interaction for the brand. By using simple methods, thinking as a customer and considering mobile as a context and not as a channel, service businesses can create a strong and efficient bond with their users, and improve customer relationships through mobility.

Desired Feature of A Good Field Service Solution

Good features of Field Service solutions are:

About Field Force Tracker

Field Force Tracker is a cloud based, very comprehensive field service management software for all business types. It can take care of work-orders, customer management, scheduling, customer history, product history, invoicing, payments, inventory management, Timesheet, tracking, parts and assets electronic estimates, and service contracts etc. It is a very feature rich system with many unique and advanced features for a business like yours. Field Force Tracker has a full very powerful feature to manage your employees. Our solution has GPS integrated that will allow you to monitor technicians when they are in the field. Each technician’s status will be updated automatically and the technician can update it manually too. This will allow you to see them live on your map. We can also integrate QuickBooks with the Field Force Tracker software. The solution is supported with mobile apps that work on iPhone, Android and on all tablets.

Ways to Optimize Field Service Management

Service managers are under great pressure to improve the quality and effectiveness of their service delivery. The lack of proper software that can help them provide better management of their resources.  Service managers can no longer rely on paper based, or simple home grown systems. This article describes how field service software can help you better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services  in your organization.

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

Field Service Software To Help Business

Companies depend on IT to ensure their processes run smoothly. Field service technologies can be confusing for those looking at which solution is the best investment. Industry data reports that by 2018, 75% of organizations will own at least one field service solution.  Is your company one of them? There are plenty of options to choose from, how can you be sure you can get the maximum potential benefits from your investment. We will show you the same.

Field Force Tracker leads the way in simplifying field service management and here we look at why simple can also mean effective when it comes to technology.

  1. Real-Time Visibility into the Business

Managers need to know what is happening in their business and good, real-time visibility is key. A manager needs to easily access the information that is important to them; simply, accurately and instantly. Ideally access to job status, customer information, location information, asset information and notifications should all be in one place.

  1. Usability of Software

Field service solutions need to be easy to use to make jobs easier, faster and better.  When the solution is easy to use, adoption is quicker. Overly complex solutions can make the adoption process long and expensive, which defeats the objective of using it – if it gets used at all.

3. Support for Mobile Applications

Smartphones and tablets are everywhere so they are tools that should be taken advantage of.  Made-for-mobile field service apps can be downloaded, used instantly and don’t require new hardware. Field service solutions that are designed specifically for the mobile environment and have the ability for mobile workers to use the app offline (when a network signal is not available), ensures that there is no loss of data while out in the field.

4. Highly Customisable Feature Set

Field service is ever-changing and evolving, so it’s important that field service solutions have the flexibility to meet the demands of a business now – and in the future.  A solution needs to be built on a flexible platform so new features and customization can be added with the minimum of disruption and cost.

5. Compatibility with the Existing Service Flow

Ease of integration is a key part of any solution, as there will have been investment in existing systems, so starting from scratch is not an option. Extending the life of these systems is important, so a field service solution which is compatible and integrates easily with any of the other systems the business has, will help to extend their use and make for an easier implementation.

6. Ability to Customize for Your Needs

Every field service operation is unique, so it’s important that field service solutions are easily customized to meet the individual business needs. Customization enables companies to give users access to the information they need to successfully perform their tasks.

7. Ability to Generate Proper Reports

Identifying business trends is critical to growing revenue, retaining customers and increasing the productivity of field workers.  It’s important as a means of discovering problems before they can impact the business. Reporting is an essential component of any field service solution and being able to access the relevant information easily and quickly is fundamental.

8.  Mobile Cloud Based Architecture

Cloud-based solutions provide a number of benefits and they can be implemented quickly and easily. The cost is predictable, there is reduced capital spending on technology hardware and the associated maintenance costs. Importantly data is automatically backed up by the service provider so storage is not a worry and pushing data into the cloud makes it easier to share.

9. Help in Implementation and Training of Staff

Migrating existing data and processes to the new solution is critical in the implementation process.  It’s essential that no data is lost and the processes that are fundamental to the business are retained.  To ensure adoption and full use of the solution, access to training for staff, in a variety of forms, is vital.

10. Provide On-going Support

On-going support is an important factor in choosing any field service solution.  If a problem should arise, the response and resolution must be fast. Additionally, an online knowledge base should be available for answers to non-critical issues and ongoing training provided to ensure maximum benefit is being achieved from the investment.

For the best results, you need a solution that meets your specific business needs. Field Force Tracker helps field service companies simplify this decision-making and is provided via technology you already have: smartphones and the internet.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

Best Field Service Software

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

Starting with Field Service Software

Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

Managers and business owners often know they need to make changes to improve the field service in their organization, but it is difficult to know where to start. Many agree that if they had better visibility into what is happening they could more easily see where improvements need to take place. They’d like to know what parts of the workflow need to be changed for the better so that resource can be focused there and not wasted.

Field Force Tracker leads the way in simplifying field service management and here we look at the areas that many businesses struggle with that lead them to implementing a field service solution:

Real-time visibility of your field team

Managers need to know what is happening in their business at any time, that is a given. But with field teams that can be difficult. Whether customers are phoning to see when their job will start or you need to know where all your field team are and what they are working on, without visibility the day’s work can start to unravel.

A field service solution lets you view all your jobs and team members online in one place and lets you know their status. This visibility lets you make informed, real-time decisions for slotting in incoming jobs or giving accurate arrival times for upcoming jobs.

Connecting the back office into the field

The connection between the back office and the field are essential in any service operation. If job, customer and parts information cannot be shared then field technicians without the right skills or parts can turn up at jobs, then unable to compete them.

The right field service solution gives the whole organization the ability to manage the workflow seamlessly and keeps everyone connected. With real time updates, everyone has access to the same information and field teams can see customer and job information at the touch of a button to help them do their work quicker and more effectively. Once finished they can share their completed job information which will update the office teams instantly.

Removing the reliance on paperwork

Paperwork can cause field service organizations constant grief; from whether it is completed on time or at all, to being delayed or even lost. Jobs may then not be marked as completed so are left outstanding and work is then not invoiced.

When a field service solution is implemented, data just needs to be captured once electronically and back office systems are updated automatically. So an invoice can be created in the field and instantly be in your Accounting system ready to go. Customer information can be updated and your CRM can be immediately informed. There is no delay while waiting on paperwork to be sent in or for collected information to be downloaded and an audit trail is in place, reducing the chance of any lost or missing information.

Understanding what is going right (and wrong)

With so many variables in a field operation, it can be hard to tell what is affecting your success. Who is your best performer? What jobs are taking longer than you think? Without reliable information, it is little more than guess work.

Field service technology can give the visibility into field service operations and with that comes the data and reporting that allows you to see all the metrics you need. You can measure and compare what is important to you and spot the trends and areas for improvement.

Improving customer service

Customer service is often how businesses are judged by their users and turning up on time and completing the job first time are vital in providing the level or service customers expect. If you can’t match the needs of the customer, they will go elsewhere.

Field service solutions not only let you provide an accurate picture to your customer by giving you real-time access to your teams’ location but ensures that the team member turning up to do the work is fully informed of the customer’s needs. Job information and history can be shared before arrival so field teams are ready to go with everything they need once on site.

Getting more done

Inevitably a field service organization’s daily operation changes and the business has to adjust to what happens in the real world, as it happens. Jobs run over, traffic causes delays, new jobs come in and it all has to be managed.

Field service solutions streamline operations; schedules, for example, can be adjusted in a matter of seconds and emergency jobs can be allocated at the touch of a button.

If a job is going to be missed due to a previous job overrunning, it can be instantly given to another team member so you don’t miss out on the work.

Field workers can also document the work much more quickly. They simply use their mobile device to complete the job detail then capture the customer’s signature electronically – all significantly reducing the time taken to close out work orders, letting them get on to the next job more quickly.

Sharing information across the business

When departments don’t share information between themselves, it can lead to bad decision, misalignment and, of course, frustration. Does billing know what jobs can be invoiced? Can HR see who worked overtime? Does the Customer Service Manager know what work has been missed that week or month?

Field service solutions can be integrated into your existing back office systems so as soon as information is captured in the field, it can be shared across the other departments. From instantly updating customer records to creating invoices or feeding in to timesheets, information can be automated between systems removing the need for data re-entry and potential human error.

Storing Information for Future USe

Once data is collected, a business needs to have confidence that storing the data is not an issue, that the data is secure and can be accessed whenever it is required. Having this information on paper or individual computers can mean it cannot be quickly searched or used for comparing or reporting.

The right Field service solution offers cloud-based storage, not only meaning that you collect and store all your data electronically but it is now accessible, shareable and can be downloaded and analyzed when needed. In addition, any audits or queries can be done speedily and accurately.

Making it easier for the field team

Field Workers are often tasked with not only doing their repair / maintenance / inspection work but are also required to document the work, get the customer sign off and provide parts and invoice information as well. The more data they need to collect, the more likely mistakes are made and the more lengthy and onerous the work becomes. Making this process as easy as possible means that field teams can not only get more done but also makes their day easier and their job more rewarding.

Field service solutions that are designed specifically for the mobile environment have the ability for mobile workers to use their device to capture, share and document their entire day’s work as they do it. If the solution also works offline, it ensures that there is no loss of data while out in the field in a place with no network or connectivity. With more time to do more jobs and with the admin side of their work simplified, field workers are more productive and efficient.

 

Field Force Tracker helps companies to identify where they need to improve their field service organization and focuses on simplifying field service management. For more information on improving the visibility you want into your organization and for taking your first steps in field

 

Our made-for-mobile, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

Field Force Tracker Software Becomes Even Better

It’s impossible to account for everything when scheduling service calls and your technicians manually; makes it easy. Eliminate return visits and no-shows by improving service information management: cut costs and improve customer loyalty and satisfaction.

Field service automation enables optimization of every facet of service delivery. Join us now and be prepared for Field Service in the age of extreme mobility.

  • Analytics & Reporting
  • Customer Self Service
  • Service Contract Management
  • Repair Knowledge Management
  • Field Parts & Inventory Management
  • Scheduling & Dispatching
  • Field Service Mobile App
  • Location Services & Routing
  • Cloud Computing
  • Team Collaboration

best-hvac-disptach-software-2

Field Force Tracker Launches New Service Management Features

The new version of Field Force Tracker software, has a great new look that is responsive on any device, is easier than ever to use, and comes with lots of service and project related features.

New User Interface – New elegant tile design, touch sensitive, user personalization with favorites and bookmarks, and a great search feature.

Responsive Web Design – The software automatically organizes itself to fit the screen on all of your devices – from smartphones to laptops.
Panels and Pinning – Now you can see everything going on with a customer without going to multiple pages within the application.
Other Powerful New Features – Resource Planner with flexible Gantt charts, new customization tools, a suite of Reports, and much more.

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There is also a new Downloadable Mobile App for iOS and Android – This add-on feature can be downloaded from the App Store and Google Play. Power your field resources with these mobile tools that gets the job done faster.

We look forward to you joining the next generation of Field Service customers.

Use Field Force Tracker – Field Service Software To Provide your field technicians with Powerful Mobile Solutions

Field Service landscape is changing very rapidly. The customers demand quick service to their problems. Field Force Tracker software can solve the problems of organizing service at minimum cost. It is powerful solution designed to meet your customer service needs.

The best service is service that brings you closer to the customer. But providing fast, responsive service isn’t easy, especially when the industry is technical, components are complex, and the task is critical—such as keeping power on, medical equipment working,
pumps and forklifts running, and buildings safe and
secure. Timing is everything. That’s why your field
service technicians need to be able to access critical
company Field Force Tracker wherever they are—whether
they’re online or off. You need to provide your
technicians with mobile solutions that can help them
find the answers they need, so they can make all the
correct decisions when they’re in the field.

Partner with software experts in Field Service

As a service-centric organization, you need an
experienced, reliable technology partner that
understands your unique business and can support
your specific needs. Field Force Tracker® brings you exactly that.

For over 15 years, Field Force Tracker has provided organizations—from global manufacturers to family-owned companies—with enterprise solutions that meet these specific industry challenges you face.

Complete work orders on the go using iPhone or Android Mobile App

field_force-trackerYou’ll also have GPS polling tools so you can visualize
your technicians when they’re out in the field. Our GPS
tools can also give you insight into the last known
coordinates of your equipment assets. For your service
manager or supervisor, having access to this real-time
GPS data helps the service department as a whole to
operate more efficiently by ensuring that the closest
technician with the proper inventory is dispatched. In
addition, you’ll gain valuable insights into whether you
have capital tied up in inventory that you aren’t using,
as well as if you’re overstaffed or wasting fuel on
unnecessary truck dispatches.

Field Force Tracker Service Management for Field Service

Field Force Tracker Service Management for Field Service makes it easy to keep your customers happy by giving your field
technicians the Field Force Tracker and resources to get the job done.

All of the Field Force Tracker—work orders, account and service
contract status, parts availability, inventory updates, parts
availability, and pricing/sales capabilities—can be
accessed offline, so your technicians can make decisions
in the field and provide the best customer service
possible. Then, the next time they’re online, Field Force Tracker Service Management for Field Service syncs up Field Force Tracker
collected offline with your back office systems, while also
obtaining any new or updated Field Force Tracker from future
work. Best of all, Field Force Tracker Service Management for FieldService makes it easy to keep your customers happy by
giving your field technicians all of the Field Force Tracker and
resources they need to get the job done.

Succeed in the long term

You’ll be positioned to manage your business more
efficiently and effectively with Field Force Tracker Service Management
for Field Service. This comprehensive, integrated solution
gives you ultimate efficiency, speed, and company-wide
access to critical Field Force Tracker—whether your
representatives are online or offline, while improving
service overall. As a result, you’ll do business better and
provide better customer service to improve loyalty.
business demands. To learn more about Field Force Tracker, please visit www.FieldForceTracker.com.

Effective Customer Management for Field Service Management

Every business relies on customers. Hence, managing customers is very important. Field Force Tracker is the best software for handling customer management for maintenance companies.

Customer relationship management databases are an extremely important part of running a business. They help keep track of your contacts, your leads, your customers, your former customers, and any and all other types of clients and potential clients that may contact your business.
CRM is a crucial part of any business, and most people use some form of CRM in their field service business. Whether it’s in an expensive database or written by hand, you likely have some type of CRM system or CRM software.
Imagine if you could replace it with something better

Maintaining Customer History

Imagine you can replace it with a system that was not only for customer relationship management, but also directly plugged into scheduling, dispatching, invoicing, and more. A program with numerous features that make CRM easier, such as:
•    Easily search for customers by name, address, and even phone number.
•    Create custom views and reports of certain types of customers.
•    Store notes, communication history, and payment information securely.
•    Schedule job histories, store past jobs, and set up recurring jobs.
•    Set up custom fields with information like birthdays, home size, number of rooms and more.
Imagine the ability to track the status of customer activities, store multiple contacts for each customer, the ability to create multiple service locations and connect them to a single customer, and more. And you can do all that in a way that’s extremely user friendly, with drag and drop functionality.
You can do all of that with Field Force Tracker, the leading field service software that will change the way you do business.

Field Force Tracker – The Best CRM for your Service Company

What makes our CRM system so effective is that it’s not a separate program. It’s directly integrated with everything else you need to run your business. You don’t have to open and start multiple programs, you don’t have to re-enter data. Everything you need is in one place, ready to be accessed in seconds and connected to all of the other parts of your business.
If you run a service company, you know how valuable your time is, and you know how difficult it can be to handle all of the issues that relate to your company. Field Force Tracker makes all of the CRM tasks – and all of the tasks of your business – much, much easier. Find out how Field Force Tracker can benefit you. View our product demo or contact us today to find out more.

Analyzing Your Business With Field Force Tracker

If you’re already a Field Force Tracker customer and you’re looking to better understand what makes your business thrive as well as where you can make improvements, you should take a look at the reporting options available within Field Force Tracker.

Not only can you analyze your business data, you also have the ability to create custom reports within each category. Reports range from:

  • Customer List
  • Cost Analysis of Service Contracts
  • Marketing Campaign
  • Employee Hours Worked
  • Employee Payroll
  • Estimate Analysis
  • Job Analysis
  • Parts and Inventory Reports
  • Job Costing
  • Sales and Invoice Receivable Reports
  • Accounts Receivable
  • Payment
  • Revenue
  • Tax
  • Transaction Log

Accounts_aging

In particular, the job costing report is a favorite amongst Field Force Tracker users. This report factors in the amount charged, any discount or cost of product associated with the service, as well as your tech’s commission and/or hourly pay—giving you an estimated gross profit

Josh and Jennifer from Elite Pro Home Cleaning find great value in their custom key log report. At the beginning of each day, they run their key log report along with a job ticket. This allows them to see which key goes to which job, as well as cleaning notes, the address and directions to the job site.

Contact us for more information about Field Force Tracker, or schedule a free demo today!