Field Force Tracker Keeps Field Service Teams Very Happy

Field Employees are the most important assets of any service company and their happiness is very important.  They are the contact points for the customers. Good technicians are ambassador of your company and hard to find and keeping them happy on the job is going to reflect on services that they will provide.  This article describes how cloud based Field Service CRM like Field Force Tracker can help you in increasing job satisfaction and at the same time, improve your company’s profitability.

Customers know your company by your technician’s name and face. Field service engineers have more face-to-face contact with customers than any other part of a business. They’re responsible for almost all sales, installation, maintenance, support, and other tasks that require direct access to the products and services a business provides. They also have the greatest impact on customer satisfaction and relationships. As a result, they are the most valuable members of a service chain. Empowering them with the right training, the right information and the right technology enables them to help build the reputation of the business, and also makes them a key to company growth and increasing business revenue.

 

Field Force Tracker Users are Always Happy

Field Force Tracker has been designed with Field Technicians in mind. When we were designing the software, we interacted with numerous plumbing companies, appliance repair technicians and electrical service companies. We did trail runs with photocopiers rental companies. A lot of improvements and suggestions that came users were incorporated in the software. The result is an easy to use system that technicians and field engineers love. Office dispatchers and managers can get lot done in day after abandoning the system.

What are the Reasons Users Love Field Force Tracker

We can write the whole Wikipedia on this. But the main reasons our users love field force tracker is length and breadth of amazing features. All features are linked together an integrated one another. They are not patch work of the after thoughts. We have spent over 15 years developing software. We developed over 1000 other mobile applications before we designed this. That experience and love shows in Field Force Tracker. The key features are:

  • Employee Management
  • Job Scheduling and Assignment
  • Easy Dispatching with Ability to Reschedule Jobs
  • Single Click Assignment and Re-scheduling
  • Advance Inventory Management
  • Advance Service Contract Management
  • Customer, Job and Employee History
  • Customer Portals, GPS tracking and Google Maps
  • Web Service Ticket Management
  • Payroll Management
  • Timesheets, daily Clock In and Clockout
  • Invoices, Estimates and Quotes.
  • We have 100s of more features and customizable Settings

Field Force Tracker is so feature rich that it will take a company several large operations before they can make use of even 50% of features. Once our employees start using the system, they are amazed with the ease they can serve the customers, manage finances and deal with customer issues. The user comments are pearl of wisdom for us. Our users have been always very appreciative of our team work.

When field technicians realize that positive changes that  Field Force A Tracker – the best of breed field service solution brings, they quickly fall in love with the mobile app and the software. The admin users such as dispatchers love it as well because they can accomplish a lot in the day. They can get all the job completion data  from the technician in real time. They can see where their techs are at all times using the integrated Google Map and everyone on the team is on the same page.

Enhancing Value Using Field Force Tracker

An easy to use service software can help everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization. Deploying a rich cloud based field service CRM software with mobile apps can improve your ability to manage your business. This facilitates service managers to better management of your service resources in the most cost effective way.

Service companies in all parts of the world are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis to the business. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force Tracker.

Why Field Force Tracker – The Best of Breed Field Service Software

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker Releases Updated API for its Field Service Software

Field Force Tracker delivers advanced API for integration of its award winning field service software with other operational systems. It improves data collection, streamlines workflows and enhances efficiency for field service operations.

Field Force Tracker, the leader in made-for-mobile, cloud-based field service automation solutions, today announced the release of updated Application Programming Interface (API) for its award winning Field Service Software.   This allows its customers to integrate their operational systems and other custom enterprise software with Field Force Tracker.  The improved API increases data accuracy, speeds up data collection and automates data routing between operational system and the Field Service System. The result is a seamless experience of management of client’s field service operations.

Field service operations depend on the accurate and timely information available to dispatcher and technicians. If one system is generating fault events, and that data needs to be transferred to field force automation software, then a good API is the only way to transfer information in timely manner between two systems. Using paper forms to transfer data leads to double data entry, which is a very error prone process. With the enhanced capabilities of Field Force Tracker, the company has been able to integrate production systems of Telecom Companies and Call Center based VOIP systems of other providers to Field Force Tracker.

“The enhancements in the Field Force Tracker API have made it very easy to automate our customer’s entire Work Flows. Now that we have integrated client’s call center system into Field Force Tracker, it has transformed the all-important data collection for our customers,” says Mark Robinson, Sales Manager of Field Force Tracker. “Field Force Tracker APIs simplify field service data collection, improves data quality, and enables real-time data sharing. The use of  system APIs to capture data not only saves time and eliminates paperwork, but ensures accurate records are being kept that can be used to create insightful reporting.”

Field Force Tracker APIs available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

plumbing software
Commenting on the launch of new API, Dr. Brijesh Kumar, CTO and Head of Technology at Rapidsoft Systems said, “We believe that Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.”

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).