A Field Service Software to Cover Full Service Management

The Cloud technologies, Mobile phones and 5G networks are proving to be a god send for the field service companies.  Ubiquitous availability of network connectivity has made it possible to move paper based field operations to mobile phone and tablet based solutions. The use of modern devices like iPhone or iPAD is increasing in the field service industry.  This article describes how  cloud based Field Service software or Field Service CRM like Field Force Tracker can help you in better managing your FSM business.   It can contribute in increasing customer satisfaction, generate new business, improve  job satisfaction and at the same time, improve your company’s profitability.

Before we discuss further, the role of FSM on the changing landscape, we would like to understand the field force tracker software. It is the best of breed field service software.  It is a comprehensive end to end solution taking care of all your needs.

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Field force tracker provides “end-to-end” solution for all your service needs. Below we outline all the different areas of a field service business addressed by our best of breed field service management software system.  Field force tracker was designed to be the best software.  Any field service management software needs to be designed to deal with flexible and variable work flows of field service organizations.  FSM software should empower field personnel to deliver exceptional value to customers.

Work Order Capture and Job Scheduling

The smart scheduler in field force tracker provides a comprehensive view of all jobs and gives office staff a single pane of view into work both planned and in progress. Many filters available on scheduler panel views allow schedulers to drill down into specific departments, crews, locations etc. As new work orders are created (whether on a mobile device in the field or in the office), scheduling staff need to be able to quickly assign jobs based on resources and skills available.  Technicians need to be assigned, deployed and managed easily by the job dispatcher.

Efficient Job Dispatch and Employee Tracking

In addition to a schedule view, schedulers need a map view to locate field resources and customers and make smart job assignments. Being able to see mobile technician/engineer locations in real time means they can optimize scheduling.  There is no need to make phone calls just to find out who’s closest to the next job. Field technicians need to know where they’re going next and how to get there.

Information for the Job Completion

When a technician arrives at a customer job site, they need to information to do the job. They can get the right answers quickly so they can get to work. That means mobile access to the entire work history of a customer, including any equipment documentation, photos etc. Whether they were the last one to visit the customer or not,  the information flow is always seamless.

Completing the Job

A job must be done to perfection. Consistent and complete customer service is  the goal of task management team. Using Mobile, technicians can see all the tasks to be performed on a given job as promised to the customer. They also need to know what customer assets are installed. Also,  where those assets are located and what the repair history  of each one is. As  jobs are completed and items (parts, forms, etc.) are used,  they can record them. The back office  immediately knows the current status of parts. Any pre-work or post-work signatures can be captured right on their tablet or mobile phones.

Updating Inventory

Companies maintain big stock of inventories. Inventories are expensive to maintain. Therefore, correct levels are very important. Field Force Tracker lets you deal with maintaining inventory.

Also, discovering additional opportunities for revenue is important. It should be part of every workflow. Technicians need reminders to sell recurring service contracts, additional services, etc. as part of their normal routine. If an opportunity is unearthed, they need to create a quote right there on the spot while it’s top of mind.  They can generate the quotes right away.

Invoicing and Quoting

Field Force Tracker provides powerful Invoice and Quote maintenance system. You can generate invoices and quotes using mobile devices. We have a very powerful system with many customization to quotes and Invoices.

Track Time and Timesheets

You can invoice a client right away in the field using mobile app.  Field technicians have the option of emailing an invoice as soon as a customer signs off on the work. Field-based workers shouldn’t have to punch a clock back at the office to keep track of time worked. Time tracking is built in to their workflow. As technicians start jobs, end jobs and travel in between the system should keep a running log that can be pulled into time reports. Field Force Tracker does this and a lot more.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

Evolutionary Trends in Field Service Scheduling Software

There was a time when field service companies relied on paper and pen scheduling methods. Then with the time, the service scheduling process became a bit more complex. To help them in the process, paper pad and printed calendar gave way to spreadsheet based scheduling.  These minor improvements helped were not sufficient in resolving  the problems and complexity of service management.

Today, new generation of field service software like Field Force Tracker are revolutionizing the field service industry.  Field Force Tracker efficiently manages scheduling of work force. It is very easy to move around schedules and re-assign resources as needed.  This leads to better utilization of resources.

Changing Field Service Needs

Across industries, modern-day customers demand new levels of real-time communication and visibility when it comes to field service. Unfortunately, legacy solutions and approaches limit organizations from satisfying these growing expectations. The good news is that field service scheduling software is evolving to help deliver exceptional service without compromising profitability. As technology changes the very nature of software, your organization should look for opportunities to take advantage of new capabilities that improve your bottom line and customer satisfaction ratings.

Improving Customer Communication

Outdated processes and technology once forced customers to “start from scratch” each time they interacted with a company or service rep. When it comes to scheduling services, customers increasingly want streamlined communication – and they want it via the channel of their choice.

Today, your service organization can pick up where it left off with customers, no matter the channel. Whether a customer sent an email, used online chat, or spoke to a rep on the phone, the latest field service scheduling software can log these interactions. That means anyone in your company interfacing with the customer has all relevant knowledge at their disposal. And this directly translates into a personalized interaction, leaving customers beaming with pleasure instead of fuming in frustration.

Making Dispatch and Work Order Management More Efficient

There will come a day when customers expect on-demand service. Until that time arrives, your field service organization can at least make the manual dispatch process more automated. Calling upon the algorithms and automation enabled by today’s technology, you can bring dispatch into the modern era.

The likes of emergency protocols, traffic protocols, and real-time updates are enabling dispatch models and modules that allow dispatch professionals to maintain a level of efficiency never before thought possible.

Imagine having access to real-time route information, tech activity while on-site, and notices when jobs are completed. Such insights make it possible for your dispatch manager to keep track of field technicians and job status with ease. And what about being able to predict travel issues (such as traffic congestion and seasonal weather disruptions) to reduce idle time, better plan travel time, and allow for backup resources to step in quickly when necessary?

Field Force Tracker Can Do This All Today

Smart field service scheduling software can also map service technicians’ schedules against customer needs to identify opportunities for greater efficiency. As a result, your organization can assign a mix of high and low priority jobs to technicians, reserving capacity for emergency work without impacting the overall flow of assignments. Moreover, today’s software can deliver alerts and real-time updates so your leadership team is aware of scheduling concerns – and improvements.

Hand in hand with this, relational databases and predictive intelligence are unlocking greater personalization. Picture using predictive software to analyze data gathered across all company systems and get insights that enable proactive work order management. This same technology can be used, for example, to identify the percentage of customers experiencing the same issue, pinpoint when they are likely to experience the issue, and understand the average amount of technician time required to address the issue. By proactively scheduling time to replace or update parts or products before an issue occurs, your field service organization can ensure customers don’t experience disruption – and do it as efficiently as possible.

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Delivering Seamless Experience to Customers

We all know that the modern businesses have revolutionized customer interactions. When it comes to field service, the demand for better experiences is real. Specifically, customers crave a way to understand technician location and exact arrival time. Fortunately, field service scheduling software and other advanced technology is evolving to enable more personalized, real-time interactions.

 

Waiting for a field service visit – or dealing with a tardy or no-show technician – all can be detrimental to the overall customer experience. Combine this with the fact that most field service organizations still rely on phone calls to communicate with customers, and it’s easy to see why customers feel exasperated.

 

Streamlining the appointment booking process can go a long way to improving the customer experience. Customers hate feeling they are wasting valuable time waiting for a technician to arrive. Your organization can use scheduling software that empowers them to book a day and time of their choice – through their preferred channel, whether that be mobile, web, or via phone.

Utilizing Mobile Solutions

Another way to enter the modern era is to outfit your field service dispatch center and technicians with real-time mobile tracking and, social media channels such as social media and SMS texts. Mobile tracking enabled via your website or custom app empowers your customers to keep tabs on the technician’s location. At the same time, communicating with customers via social media or text brings them the real-time interaction that eases their worries about when and if a technician will show up.

Sometimes the resolution to a customer issue requires a repair away from the customer’s location, such as repairing a downed telecommunications line. These scenarios can be especially frustrating for customers who feel blind to the repair process. In addition, answer the call by outfitting your technicians with wearables such as smartwatches. Using these, they can transmit service data and job updates via voice recognition back to headquarters. By bringing your techs online while on the job, you are empowered to deliver real-time updates to customers across all channels.

Delivering consistently good customer service and keeping pace with ever-evolving customer demands is no small feat. However, by taking advantage of the latest field service scheduling software powered by advanced technologies, your organization can satisfy expectations efficiently. That means you grow your competitive advantage and your profits.

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About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker, customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Benefiting with Mobile Workforce Management

Smartphones have changed everything around us.  They have made it possible to have data on finger tips at all times.  The constant availability of connectivity has revolutionized the field service industry. More and more organizations are migrating their field force from paper based work orders to completing work orders using Mobile Applications.

Field Force Tracker  represents the best of the breed Field service management software. It comes with powerful field service mobile applications for iPhone and Android phones and tablet. Field technicians can perform most of the tasks using these applications.

Understanding Benefits of Smart Phones for Field Service

Mobility, mobile workforce, and mobile workforce management software are all top of mind for today’s field service executives. After all, in a smartphone-saturated world, most companies rely on workforce mobility to some degree. But like many, you may wonder what exactly this all means. Are the terms interchangeable? Do they describe different aspects of the same framework? How do new technologies change mobile apps and services?

At Field Force Tracker, mobility is at the heart of everything we do. We believe in mobility as the great differentiator in field service. Crack the mobility nut, and everything else falls into place.

In the following paragraphs, we share real-world insights on modern mobile workforce management in the hopes that it helps you harness the power of mobility.

Defining Mobile Workforce Management

In an increasingly connected, mobile, and customer-centric world, modern mobile workforce management requires every field service organization to compete on the basis of satisfying customer expectations with frictionless, remarkable experiences. And organizations are now held to the highest standards set by the likes of consumer companies like Amazon and Uber. Simply put, answer the call for seamless, transparent, responsive service and real-time assistance—or go by the wayside.

Delivering on this mandate means every field service manager, dispatcher, and technician needs real-time access to the right information in the right context, at the right time. And they get that through mobility.

Mobility puts valuable information about parts availability, expert assistance, documentation about the problem or asset, and more in the hands of field technicians. But it also enables dispatchers and managers to receive real-time status updates from the field. With access to information everywhere and anywhere, mobility empowers field supervisors in many ways. They can confidently make real-time updates to schedules, locate a replacement tech to handle an appointment for a delayed technician, assign an emergency service call to a nearby tech, and even manage and train technicians in the field. And they can do this from a mobile device while in the field.

So what software and technology is needed to enable mobility in the field? First is easy-to-learn software—built on industry best practices—that delivers accurate, up-to-the-second data to a well designed, user-friendly, continually updated mobile app.

However, savvy field service executives are connecting mobile device management, the Internet of Things (IoT), automated scheduling, and big data to further advantage. Smartphones connected to IoT sensors in homes, factories, and more provide technicians and scheduling software with real-time data and diagnostics. These sensors can even inform technicians about faulty equipment before a customer complains. With IoT and big-data-crunching capabilities, organizations now accurately predict service volumes and automatically schedule accordingly.

Barriers to Adoption of Mobile Solutions

With a clear imperative to deliver higher levels of customer service faster and better than ever, you would think mobile workforce management would be seeing rapid uptake. While field service organizations grasp the benefits of adopting this software, they must address a few issues on their path to modernization.

First are the typical difficulties that come with deploying new technology:

  • Getting buy-in to make a change
  • Ensuring proper deployment and integrations
  • Training employees to make mobility part of their daily routine

This brings us to the second biggest barrier: aging technicians who push back on new ways of working. Change isn’t usually welcomed by anyone, but older generations in particular can be obstinate about embracing new technologies. Getting these experienced, skilled workers on board is essential to success.

Finally, organizations cannot overlook the costs associated with a mobile workforce management initiative. The expense to introduce any new technology can spiral out of control if the project isn’t managed well and adoption issues aren’t overcome.

Deploying Mobile Solutions

Despite the challenges, mobility is a worthwhile and strategic initiative. Organizations that take a strategic approach to mobile workforce management can reap tremendous benefits. By adopting a workforce mobility solution that meets the most challenging needs of today and supports the field service organization’s future direction, companies can position themselves for ongoing success. Such a solution empowers technicians and managers to satisfy customer expectations for personalized experiences and rapid resolutions that set the company apart.

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker, customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker Becomes the Software of Choice for Photocopier Rental and Service Companies

TRENTON, NJ, June 08, 2017 /24-7PressRelease/ — Field Force Tracker, a leading provider of cloud based Field Service Software, announced that it has become the leading provider of field service and contract management for photocopier companies. Many of its clients have migrated their data from other software such as TrackIt, HelpDesk, Desco, Service Fusion and other Field Service Software. Field Force Tracker has managed to migrate data from several custom designed software. Today, it has more customers in photocopier and office management sector than any other field service software.

Field Force Tracker has designed special contract module just to facilitate photo-copier contracts, keep track of copier times, trade-ins, recurring invoices, keeping track of drum, toner and fuser installation dates and repair history. It can take the major efforts to maintain useful information to manage large number of service contracts and machines. But, with field force tracker, one can manage hundreds of contracts easily. The system automates most useful functions such as computing overages, creating recurring invoices and renewing rental contracts every month.

Any photocopier service company needs to track its parts and consumables inventory. Parts and Inventory management in a warehouse involves complex operations of issuing parts, returning parts, shipping parts between warehouses, keeping track of parts used and discarded as well as buying parts from parts vendors.
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Harnessing its over 15 years of experience serving field service companies around the world, Field Force Tracker build an all-inclusive inventory management software as parts of its service functions. A company does not need to invest in third party software as all advanced features are already available in the field service software. A service organization can keep track of all its parts, consumables, vendors, and cost of those parts. It can deal with many advance inventory functions such as keeping track of serialized parts and multi-vendor pricing.

Connected, mobile & intelligent Field Force Tracker (http://www.fieldforcetracker.com) , a pioneer in mobile enabled field service space, has delivered mobile solutions for over 15 years. It has built the most comprehensive mobile application for field service that can take care of all service needs.

Built on Cloud, one of the most feature rich customer service platforms, Field Service Tracker enables companies to deliver mobile, intelligent customer service from phone to field. With Field Service Tracker, companies can totally automate their field service operations. Field Force tracker software includes many important features such as: automated intelligent scheduling and dispatching software, customer history, service contracts, field employee tracking, asset management and financial software.

Field Force Tracker software includes a very well designed Dispatch, Tracking, and Scheduling Board. Service agents have a 360-degree view of the customer, jobs, and field technicians. They can create a work order from any case and track mobile employees. Mobile employees in the field now have access to the customer’s full service and buying history, empowering them to easily resolve any issue that may arise and upsell the customer on another product.

Customer service moves fast and forward-thinking companies need real-time access to their service data. Field Service Tracker enables all service employees to update work orders, issue change requests and adjust job status, anytime, anywhere and on any device. A staggering 65% of field service workers still print out their service tickets and bring them in their vehicles, slowing down the service process.

Now, an employee in the field can see their open work orders on their mobile device; update them throughout the day as they complete jobs, and all the information is seamlessly updated in System.

Field Force Tracker (http://www.fieldforcetracker.com) delivers a complete service experience across a wide range of modern contact center channels including web, phone, email, chat, social and the in-person field service interaction, all powered by the latest technology. This cross channel, connected and mobile service experience is something that competitive products do not deliver.

“We are just beginning to see what customer service can look like in the era of mobile and IoT,” said Mark Robinson, Director Sales at Field Force Tracker. “Field Service Tracker gives companies tools that are designed for them to deliver exceptional customer experience. The amazing set of features in Field Force Tracker let them manage all aspects of their service operations with ease and at a very low cost.”

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker Releases Latest Upgrade to its Award Winning Field Service Management Solution

    TRENTON, NJ, April 19, 2016 /24-7PressRelease/ — Field Force Tracker Software, a leading innovator of cloud-based field service management software, announced today that it has released version, a full version upgrade of its popular Field Force Tracker Field Service software. The release includes a long list of enhancements and features to help enterprise field service organizations lower costs, increase service revenues, improve response times, and provide remarkable customer experiences. Many of these were developed in direct response to customer requests for capabilities they were unable to find in alternative solutions. Key features in this release include:

New Dashboard Changes: With live feed of GPS data, dashboard continuously updates the current location field staff at all times.

Auto Scheduling Performance Enhancements: Many Improvements were made to the routing engine result in a dramatic increase in speed, enabling dispatch functions to react even faster to changing conditions.

Enhanced Inventory Management: Many changes were made to inventory management module. Now inventory is correctly updated at all times from service vans.

Handling of Branches and Departments: Field Force Tracker manages scheduling and logistics for branches where customers come to service provider facilities. This feature enables service organizations to optimize the utilization of location-based resources along with those in the field.

Resource Groups or Crew Scheduling: In scenarios where there are multiple resources in the field performing work together, Field Force Tracker now enables dispatchers to easily schedule the group or crew (people and equipment), both individually and as a unit.
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Enhancements to Schedule Rules: Management can ensure that dispatchers follow customized best practices by limiting specific scheduling events, issuing a warning, or suggesting alternatives to avoid excess cost, so that policies and best practices are leveraged across the organization.

Extending App-based Mobile Payments: Field personnel can securely take credit card payments using the built-in payment interfaces on any mobile device, simplifying the process for organizations to charge “time and material” customers and reducing billing cycles.

“Given the rapid growth in mobile devices and tablets and the potential impact on operational efficiency, revenue growth, and the customer experience, more and more enterprises are investing in their mobile workforces.” said Susan Ray, Marketing Manager . “We’re committed to developing innovative solutions to issues that large-scale field service organizations struggle with daily, providing powerful capabilities delivered to the field through native mobile apps for all iOS, Android devices. The latest upgrade is more proof of the unique value we bring to this field service software space.”

About Field Force Tracker Systems

Field Force Tracker (http://www.fieldforcetracker.com) is a division of Rapidsoft Systems inc., a software development company engaged in the development of mobile applications for over 10 years. A team of expert engineers located in the US, India, and the Middle East supports Field Force Tracker.

Field Force Tracker Systems provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise field service organizations. Its award winning cloud based, mobile enabled software enables companies to provide the most customer-centric and profitable field service possible.

Field Force Tracker provides the most comprehensive feature set, an open architecture for simplified integration, flexible deployment options, and on-demand configuration of the software. These combined elements drive rapid implementation, maximum adaptability, and the fastest ROI in the industry. Field Force Tracker’s technology is driving the success of diverse enterprises across a wide cross-section of industries. For more information visit: http://www.fieldforcetracker.com

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