Better Customer Management With Field Service Dispatch Software

Customer acquisition is the most important part of any business. The sole reason a business exists is to serve customers and in the process generate revenue. Deploying a good cloud based field service CRM software can improve your ability to provide better management of your service resources.  This article describes how cloud based Field Service CRM like Field Force Tracker can help you deliver betters services and improve your productivity.  A good service software can help  everyone in the company to better manage the effectiveness of your service delivery.  Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction. Service managers are constantly working to improve the quality and effectiveness of their service delivery with Field Force Tracker.

 

Using Service Software to Manage Customers Better

New management gurus put forward a new way of thinking about markets and actors. According to this theory, for a millennia, sellers controlled the product and product information and customers made decisions based on what sellers shared with them. For hundreds of years—until about 1993—we lived in “The Age of the Seller.” But micro-computers ushered in a role reversal that has given rise to The Age of the Customer. Every new digital leap over the past 20 years has served to strengthen the balance of power in favor of customers. According to theory, customers expect “visionary” sellers who are not only competitive, but increasingly relevant.

The company says that fixing customer pain points will not necessarily close the sale [or maintain the relationship] because often customers have developed work arounds for what ails them. Sellers and even business partners have to provide solutions to underappreciated or unconsidered issues. These include new business challenges, additional obligations due to changes in the organization, and pressures from regulatory requirements in order to seal the deal.

The right field service management software  to increase customer  Satisfaction

The right field service management (FSM) software can have dramatic positive effects on operating efficiencies and, thus, is a prime way to affect the customer lifetime value equation. Best-in-class FSM software relieves the field engineer of administrative tasks and provides valuable job and customer history on a mobile device, such as a smart phone or tablet. The information on demand is a surefire way to wow customers, foster loyalty, and turn them into evangelists.

Reductions in administrative and operational efficiencies across the board all go straight to the bottom line in the customer management. The dashboard in mobile field service software can also give engineers insights into a customer’s business so they can better function as trusted team members and advisors. From new customer perspective, this means that FSM software, also known as dispatch software, could help the engineer to be visionary and more relevant.

Empowered engineers have additional avenues for rapport building and extending the life of profitable customer relationships. From recommendations for equipment management and preventive maintenance for more uptime to cross selling and upselling, the field engineer is transformed into a problem solver and salesperson extraordinaire… a sage bringing knowledge of new threats and new opportunities in this Age of the Customer.

FSM software means better business

The degree of increases in productivity and, thus, customer lifetime value, is related to employee adoption rates and usage patterns. Field Force Tracker’s easy-to-adopt, easy-to-use interface is native to the mobile tool being used. This plays a big part in the ability for engineers across generations to learn the application in a little as a day of training. This minimizes the disruption of operations, while expediting the availability of customer information to engineers in the field.  In The Age of the Customer, this is a useful asset for customer lifetime value and to address needs for them and the business have yet to be realized.

Why Field Force Tracker

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).