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Field Force Tracker Releases Updated API for its Field Service Software

Field Force Tracker delivers advanced API for integration of its award winning field service software with other operational systems. It improves data collection, streamlines workflows and enhances efficiency for field service operations.

Field Force Tracker, the leader in made-for-mobile, cloud-based field service automation solutions, today announced the release of updated Application Programming Interface (API) for its award winning Field Service Software.   This allows its customers to integrate their operational systems and other custom enterprise software with Field Force Tracker.  The improved API increases data accuracy, speeds up data collection and automates data routing between operational system and the Field Service System. The result is a seamless experience of management of client’s field service operations.

Field service operations depend on the accurate and timely information available to dispatcher and technicians. If one system is generating fault events, and that data needs to be transferred to field force automation software, then a good API is the only way to transfer information in timely manner between two systems. Using paper forms to transfer data leads to double data entry, which is a very error prone process. With the enhanced capabilities of Field Force Tracker, the company has been able to integrate production systems of Telecom Companies and Call Center based VOIP systems of other providers to Field Force Tracker.

“The enhancements in the Field Force Tracker API have made it very easy to automate our customer’s entire Work Flows. Now that we have integrated client’s call center system into Field Force Tracker, it has transformed the all-important data collection for our customers,” says Mark Robinson, Sales Manager of Field Force Tracker. “Field Force Tracker APIs simplify field service data collection, improves data quality, and enables real-time data sharing. The use of  system APIs to capture data not only saves time and eliminates paperwork, but ensures accurate records are being kept that can be used to create insightful reporting.”

Field Force Tracker APIs available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

plumbing software
Commenting on the launch of new API, Dr. Brijesh Kumar, CTO and Head of Technology at Rapidsoft Systems said, “We believe that Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.”

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

Best Hvac Service Software

Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

hvac company challenges

HVAC companies face some unique challenges in field service.

For many, some or all of their work can be emergency calls which come in that day. These then need to be prioritized and worked into the day’s schedule as soon as possible, but this then means changes to the planned work and it is understandably difficult to make on the spot decisions about what should give.

Many HVAC companies we speak to are still relying on paper-based processes to some extent in managing their workflow. This brings additional difficulty to making changes to schedules and allocating work to technicians as those in the office may not be working with all the information they need.

HVAC companies often also cover a lot of different areas of work. These are highly complex and require the right skills, parts or tools for the individual tasks. Workflows may have a number of dependencies which need to be stuck to, to complete the job. Many companies cover everything from design to install, renovation and service work, meaning each day is different to the last.

The use of paper-based processes can mean that up to date information is not available until a few days after the work has been completed, so delays occur in checking stock, re-ordering parts and getting out invoices.

A further issue that HVAC companies face is how fast the industry is evolving. Equipment is becoming smarter with HVAC units becoming much more complex and more connected and intelligent buildings are growing in their popularity. Customer expectations increase alongside this technological evolution and service delivery must keep pace with these advancements.

Here we look at how some of our Field Force Tracker HVAC customers overcame the issues they faced in their evolving businesses and see the benefits and results they achieved.

Eliminating Paperwork

One of our customers had a paper-based work order system they’d been using for decades that was inefficient and expensive. Technicians had to visit the office every day, so travel costs were high and technicians had less time for jobs. Processing the paperwork meant significant administrative overhead and time as it took 7-10 days to invoice customers from the job completion.

Field Force Tracker solved the paper problem. All work orders are now generated and submitted electronically. As a result, the company:

  • Significantly reduced the number of office trips by technicians, cutting travel costs and increasing revenue-producing hours.
  • Eliminated the need for administrative overhead dedicated invoicing.
  • Decreased the time from service completion to invoice from days to minutes.

More Efficient Service Calls and Improved Cash Flow

Another HVAC company realized that cloud-based technology was the best way to make their business processes more efficient, and maximize profits. They have both residential and commercial customers, so wanted a solution that could handle both. Through using Field Force Tracker they now can connect with a specific technician or multiple technicians to assign jobs or alert them of a new/changed job, which they can see on the mobile app. The dispatch capabilities provide alerts, location tracking and GPS routing. It also works as a time sheet to ensure that work is being recorded. The price book in the app means that an estimate can be emailed, which the customer can sign off, saving time as well as keeping an accurate account of what has been done.

They estimate saving 40-60 hours a week.  “No time is wasted, the technicians get jobs faster, and we can track the job status so they can immediately go to the next job. Jobs are completed more quickly, so we can schedule more jobs per day with the saved time.”

The highest praise comes for the accounting features. “The easy sync with QuickBooks eliminates double entry of invoices in our accounting system and we can simply e-mail invoices to customers.”

Better Customer Service

One of our HVAC customer was looking for ways to reduce paperwork and increase the profitability of their business as well as deliver even better service to customers.  Prior to Field Force Tracker the dispatcher would receive calls and dispatch jobs to the technicians through manual text messages. Technicians would write out paper estimates on site and then return completed work orders to the office at the end of day, causing extra drive time and lag time.

Now, the dispatcher can quickly review each technician’s status using the scheduler and assign new jobs to the next available technician. On site, technicians can collect more information with the mobile app. For instance, the tech can record the model and serial number of each piece of equipment. “With this type of information stored in the customer’s record, we can easily determine what parts are needed to complete the job.”

They also use Field Force Tracker reports to predict customer needs. “If I see that 20 of our customers have the same furnace model, it makes sense to start carrying replacement parts for that model.” That means faster service since they no longer have to order parts through their distributor when the need arises. Instead the trucks are fully-stocked with the proper parts.

Field Force Tracker leads the way in simplifying field service for HVAC companies. Our solutions let you automate your field work – from dispatching work to updating job info on site and instantly sending electronic invoices – all from our easy to use mobile app.

Best Cloud Based Filed Service Software

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Advantages of Deploying Cloud Based Field Service Software – Part 2

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

In Part One of our article, on deploying cloud based mobile field service software, we saw how the cloud and the mobile applications have both brought great benefits to implementing a best of breed field service solution over an on-premise enterprise application.

We looked at the following advantages delivered by choosing cloud-based, made-for-mobile, best-of-breed applications:

  • IMPLEMENT FASTER
  • GET THE LATEST FEATURES AND FUNCTIONS
  • LEVERAGE INDUSTRY KNOWLEDGE
  • PROMOTE BUSINESS FLEXIBILITY

Here in Part Two we look at the following advantages of best of breed applications.

  1. REDUCE RISK OF IMPLEMENTATION

The modular implementation approach utilized by cloud-based, best-of-breed application providers offers companies a valuable way to improve business operations without incurring significant risk.  Because implementations effect only a portion of an organization, if a problem should occur, the large majority of business transactions remain unaffected.

Cloud-based, best-of-breed solutions:

  • Are modular. Therefore, should an existing solution fail to meet business requirements, it can be replaced by a similar module, and supplier without significant impact to the business.
  • Use APIs to integrate with other applications. Should a problem occur, only users of that application module are affected. This reduces the impact of what in the past, were server, storage, network, or software outages.
  1. INCREASE SYSTEM RELIABILITY

Application reliability and availability are critical components in any business software solution.  Cloud-based, best-of-breed applications address these needs using advanced, geographically dispersed hosting solutions (like AWS – Amazon Web Services) and state-of-the-art cloud architectures designed to handle hundreds of thousands of transactions quickly and efficiently.

However, for company managers, best-of-breed applications offer an additional system reliability benefit – a reduction in application maintenance windows.  Because best-of-breed solutions impact only specific organizations, maintenance (if required) requirements impact only specific users – not every organization and every process in the company.  As a result, maintenance windows are reduced and application reliability and availability increased.

Best-of-breed solutions:

  • Incorporate the latest in web design technologies which enables them to handle hundreds of thousands of transactions quickly, efficiently and reliably.
  • Use the latest in web hosting services (AWS) with geographically dispersed instances to ensure high availability and fast, responsive application performance.
  • Enable companies to perform application maintenance (if required) in shorter time periods that effect fewer users. This helps them improve overall application availability and reliability.

  1. BOOST COMPETITIVE ADVANTAGE

Taking advantage of a new market or business opportunity often requires companies to move quickly – incorporating new suppliers, adapting processes to meet new business requirements and reshaping how affected organizations address the needs of their customers.  Companies that rely on cloud-based, best-of-breed applications are best prepared for market change.

Best-of-breed applications enable companies to implement new services or capabilities quickly.  Leveraging applications designed specifically for the new market or business opportunity, they can capture market share faster.  The best-of-breed approach also allows them to implement more efficient processes – based on new application features and functions – that provide competitive advantage.

Cloud-based, best-of-breed applications:

  • Enable companies to be first movers in entering new markets.Their modular design and open APIs allow companies to add new capabilities for specific groups or organizations that need them – without impacting the business.

 

  • Help companies gain competitive advantage through new features in the application(s) or enhanced processes supported by the application.
  1. IMPROVE PROCESSES

Every field service organization is striving to increase the productivity of their staff.  One of the most common ways to increase productivity is through improved processes.  Cloud-based, best-of-breed applications allow companies to improve business processes – one organization at a time.  As a result, processes can be adapted and adopted more quickly and with less risk to the organization.

Cloud-based, best-of-breed solutions:

  • Allow companies to take advantage of process improvements to increase productivity and profitability.
  • Reduce the risk of changes in processes by limiting their impact to specific groups or functions within the organization.

Field Force Tracker simplifies field service management. The seamless integration of our mobile and web-based field service solutions, speed of implementation and ease of use will mean you are up and running immediately, so your business doesn’t standstill.

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

 

HVAC Dispatch Software to Improve Your Service Operation

A large number of users of our award winning software Field Force Tracker are HVAC companies. They are using it to dispatch technicians, invoicing customers in the field and lowering costs. They are greatly benefiting with the deployment of dispatch software implementation.

Your businesses may  offer excellent services– your technicians may always do a good job and you charge a fair amount of money for your services – but if your customers aren’t happy, your business is not working to its full potential.

In today’s competitive world, it’s not enough to provide a service; you have to make your customers feel good about recommending your service to other customers. Our Field Force Tracker -HVAC dispatch software can help you provide a more positive customer experience and help you improve your bottom line.

Easily schedule jobs with Field Force Tracker

Our HVAC dispatch software allows you to see availability and schedule open slots with a simple calendar format. Thus you can make better use of your productive time. We take the complexity out of HVAC service dispatch software by using simple color-coding and calendar overlay. This allows for easy viewing of your schedule and improves day-to-day HVAC dispatching.

Field Force Tracker – Mobile applications are custom designed to integrate with your operation. Field technicians can totally manage their schedule in the field

HVAC Service dispatch software will help you manage your customer better

Keep track of costs that increase your bottom line. Do you carry too much inventory, or not enough? What about wasted money on unnecessary trips back to the office, or out to the field? HVAC service calls can be long and tedious. Don’t win the client over just to lose them for not having the right inventory on hand.

hvac disptach software
hvac dispatch software

Increase your technicians’ efficiency

Field technicians want solve problem quickly and hence having full information about the job before going to the site is very important. With service dispatch software like Field Force Tracker, fieldworkers can receive job details and updates remotely on their mobile devices.

Using their mobile devices while servicing a customer, technicians can capture before and after images on the job site and capture signature for proof of service.  They can also easily check inventory and keep track of what parts have been ordered, and what is needed. They can keep their parts inventory also checked and do invoice and estimates in the field.

Keep the office and field Technicians in sync

Another advantage of Field Force Tracker is that it will make your office paper free. Minimizing the paperwork is important to provide the best experience for your customers. With our Field service dispatch software, your technicians can make changes to invoices on the go, and then get customers’ signatures right on the spot – no more waiting or repeat visits that waste time and money.

Then you can easily export all your customer and invoice data to QuickBooks. The field will even have access to when a contract is due or what is covered under your service agreements with a customer. It’s all on hand, at every service call.

Improving Service is Improving Bottom Lines

If you can improve your customer experience, you will improve your bottom line. Happy customers means more calls, more referrals, and more business. With HVAC dispatch software like Field Force Tracker, your business will run more efficiently and your customers will be happier.

The software allows keeping all your customer information in one place, accessible to both the office and the field, helps you provide the best customer service experience and grow your HVAC business.

Manage Work Orders More efficiently

A field service operation is about providing maximum service. Keeping streamlined work orders can help you do more than just stay organized. It can keep your entire business up and running on the same page, with up to the minute information on customers and jobs. A work order management system like Field Force Tracker can help you keep business coming through your door.

Better Organization is good for everyone

Field workers waste time when they have to make unnecessary trips back to the office to collect information. Effective work order systems, like Field Force Tracker, will help you keep your people informed in real time with push notifications, SMS, or email. It can help you to prevent time from being wasted.

About Field Force Tracker – Field Service Dispatch Software

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is used for service management in a wide range of industries including HVAC, Property Management, Cleaning, IT services, Contractors, IT management, and Maintenance service firms.