The Cloud technologies, Mobile phones and 5G networks are proving to be a god send for the field service companies. Ubiquitous availability of network connectivity has made it possible to move paper based field operations to mobile phone and tablet based solutions. The use of modern devices like iPhone or iPAD is increasing in the field service industry. This article describes how cloud based Field Service software or Field Service CRM like Field Force Tracker can help you in better managing your FSM business. It can contribute in increasing customer satisfaction, generate new business, improve job satisfaction and at the same time, improve your company’s profitability.
Before we discuss further, the role of FSM on the changing landscape, we would like to understand the field force tracker software. It is the best of breed field service software. It is a comprehensive end to end solution taking care of all your needs.
Field force tracker provides “end-to-end” solution for all your service needs. Below we outline all the different areas of a field service business addressed by our best of breed field service management software system. Field force tracker was designed to be the best software. Any field service management software needs to be designed to deal with flexible and variable work flows of field service organizations. FSM software should empower field personnel to deliver exceptional value to customers.
Work Order Capture and Job Scheduling
The smart scheduler in field force tracker provides a comprehensive view of all jobs and gives office staff a single pane of view into work both planned and in progress. Many filters available on scheduler panel views allow schedulers to drill down into specific departments, crews, locations etc. As new work orders are created (whether on a mobile device in the field or in the office), scheduling staff need to be able to quickly assign jobs based on resources and skills available. Technicians need to be assigned, deployed and managed easily by the job dispatcher.
Efficient Job Dispatch and Employee Tracking
In addition to a schedule view, schedulers need a map view to locate field resources and customers and make smart job assignments. Being able to see mobile technician/engineer locations in real time means they can optimize scheduling. There is no need to make phone calls just to find out who’s closest to the next job. Field technicians need to know where they’re going next and how to get there.
Information for the Job Completion
When a technician arrives at a customer job site, they need to information to do the job. They can get the right answers quickly so they can get to work. That means mobile access to the entire work history of a customer, including any equipment documentation, photos etc. Whether they were the last one to visit the customer or not, the information flow is always seamless.
Completing the Job
A job must be done to perfection. Consistent and complete customer service is the goal of task management team. Using Mobile, technicians can see all the tasks to be performed on a given job as promised to the customer. They also need to know what customer assets are installed. Also, where those assets are located and what the repair history of each one is. As jobs are completed and items (parts, forms, etc.) are used, they can record them. The back office immediately knows the current status of parts. Any pre-work or post-work signatures can be captured right on their tablet or mobile phones.
Companies maintain big stock of inventories. Inventories are expensive to maintain. Therefore, correct levels are very important. Field Force Tracker lets you deal with maintaining inventory.
Also, discovering additional opportunities for revenue is important. It should be part of every workflow. Technicians need reminders to sell recurring service contracts, additional services, etc. as part of their normal routine. If an opportunity is unearthed, they need to create a quote right there on the spot while it’s top of mind. They can generate the quotes right away.
Invoicing and Quoting
Field Force Tracker provides powerful Invoice and Quote maintenance system. You can generate invoices and quotes using mobile devices. We have a very powerful system with many customization to quotes and Invoices.
Track Time and Timesheets
You can invoice a client right away in the field using mobile app. Field technicians have the option of emailing an invoice as soon as a customer signs off on the work. Field-based workers shouldn’t have to punch a clock back at the office to keep track of time worked. Time tracking is built in to their workflow. As technicians start jobs, end jobs and travel in between the system should keep a running log that can be pulled into time reports. Field Force Tracker does this and a lot more.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).