Service managers are constantly working to improve the quality and effectiveness of their service delivery. Deploying a good field service software can improve their ability to provide better management of their resources. This article describes how mobile applications can help you deliver betters services and improve your productivity. A good software can help everyone in the company to better manage the effectiveness of your service delivery. Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.
Service companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management. It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.
Making the Move to Mobile Field Service Software
Whether you are looking at developing your mobile strategy or starting out, how do you choose the right solution with so many solutions available today?
From working with a range of service companies in hvac, plumbing and electrical services, we’ve found that there are some common principals.
Ease of integration with existing system flow is the key. You don’t need to have to think about changing your whole field service solution. Extending the life of your current systems is all important so look at mobile solutions which will leverage and expand their use.
Implementation needs to be as quick and straightforward as possible. A lengthy implementation process will defeat its objective. So being up and running in days, not months, should be the realistic goal – delivering a much faster Return on Investment (ROI).
Ultimately, having an effective mobility strategy in place allows for better empowerment, data sharing and collaboration out in the field. For a field worker the right mobile solution means they are empowered to do their job in the best possible way. Critical information can be accessed and shared in real time both in the field and the office, and the enhanced knowledge and collaboration this brings enables better decision-making and ultimately improved resolution.
Any mobility solution should be easy to use. Overly-complicated systems will be bypassed and worked around or ignored all together. The easier to use, the quicker the adoption and the better the ROI.
All mobility software needs to be agile and able to move with the next generation of mobility. Developments are moving fast and your provider keeping up to speed with these changes is important.
It is crucial for any mobility solution to work across mixed digital devices. The apps will need to work across different operating systems too.
Vitally, mobility is about the anytime, anywhere access to information and it is essential that your solution makes it as easy as possible to achieve this.
Better Mobile Apps Mean Better User Experience
The face of field service has changed. Technicians are the priority, and they need the tools and access to the information that will transform them from corporate overhead to revenue and profit generating brand proponents.
Mobile apps must have capabilities which take the technicians’ role into account, without forgetting the back office. Cloud-based web applications deliver advanced capabilities and must be easy to use and easy to integrate with existing ERP, CRM and accounting systems.
Once implemented, the two-way flow of information means that many tasks can be automated from the field as soon as jobs are completed. The result of the right mobility solution is extending the work of the back office out into the field in a robust and reliable way, connecting the operational workflow and ultimately ensuring service objectives are met.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker- The Best Field Service Software
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).