Gaining Competitive Advantage With Better Field Service Software

Field Force Tracker Software can help you gain competitive advantage. It can help you reduce the service cost as well.

The ability of technology to seamlessly connect the back office and front line service personnel is now widely acknowledged and can be seen by the growing number of businesses investing in Field Service Management (FSM) systems.

While such systems have been around for a number of years, the widespread adoption of smartphones and tablets/phablets and the browser-based information exchange these offer, have led to a new generation of smarter, more intuitive solutions. However, gaining competitive advantage, especially for businesses having to manage large field service teams, increasingly lies in making the best strategic use of this technology.

As with all things, achieving competitive advantage involves overcoming various challenges, one of the key challenges for companies with a large service team being timeliness and accuracy of reporting, at an individual engineer level and across the entire team. Put simply, the ability to know “What is going on out there” is essential, not just for maximising day-to-day efficiency and reacting to short-term issues, but also for reviewing and amending ongoing strategic decision making. While knowing the former may affect the cost-efficiency of individual jobs/engineers, the latter has a very real impact on the bottom line of the entire business.

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The larger the service team, the more data there is to be potentially collected and analysed by more people across the business. It is here that the often overlooked area of reporting offers real competitive advantage. The company which can quickly access its information in appropriate real-time, flexible formats, from multiple points across the business (from the board room to dispatch room) and, most importantly, which can also trust that information, has a real advantage over the company reliant on inflexible reports only accessible and understandable by a limited number of people within the organisation. Not only is the former company able to be more responsive and agile at an individual job/asset level, it has the potential to be so at a strategic level by being able to analyse and spot any emerging trends and react accordingly.

Field Service Software Can Better Manage Resource

This in turn is foundational to overcoming another challenge facing large service teams, specifically maximising customer facing time by intelligently scheduling the best use of each engineer. In smaller service teams, there are less engineers to manage and it is inherently easier to optimise their use. As the size of the team increases, there is the potential to treat each engineer according to more generic rules which may work better some times and less well at others. When a company has an FSM system that provides the visibility and accuracy of data described above, each engineer can be treated on an individual basis by the user utilising the knowledge and data held within the system. Not only does this potentially increase the quantity of jobs achieved over a given time period, it also potentially increases the quality of customer service as the customer will invariably get a quicker and more helpful response.

It’s not just managing human resource that represents a greater challenge to the management of larger service teams, there is also the not inconsiderable challenge of minimizing mobile stock levels. A company of five mobile engineers requiring fully stocked vehicles compared to a fleet of 500 vehicles represents not just a vast difference in terms of tied up stock, it also represents a greatly increased risk of stock obsolescence. It is for this reason that companies with large field service teams are beginning to gain competitive advantage by building relationships with suppliers at a local level. If successfully done, local suppliers can either work on an agile basis and replenish individual vehicles as and when required, or even arrange to deliver to a customer site to coincide with an engineer visit. In each case, not only is the need to keep large levels of stock reduced, it also has the beneficial impact of empowering individual engineers who can then manage their own stock requirements, to a degree, with preferred suppliers. This in turn can lead to improved reliability of supply because supplier/customer relationships are managed personally at a more local level while still benefitting from the buying power of a larger supplier. To this end, modern FSM systems now include local purchasing functionality as well as comprehensive Supplier Relationship Management (SRM) capabilities.

Just as smart phones and tablets enable the mobile workforce to exchange data in real-time with the back-office, companies with large service teams are beginning to gain competitive advantage by proactively encouraging customers to share what can often be mission critical data. One such example is in a service/repair context where customers can aid preliminary diagnostics by sending a picture or video of the asset/problem in question. In some cases, this is enough to enable a skilled service engineer to work remotely with the customer to resolve an issue much quicker than sending an engineer on-site. This can also be advantageous where different engineers have areas of specialist knowledge; an engineer on-site can instantly communicate with another engineer that may have more experience for advice and direction, again removing any unnecessary waiting. For some companies where downtime of an asset can be measured in thousands or tens of thousands of pounds per minute, this is an advantage offering huge potential savings. And, when supported by FSM systems that seamlessly integrate comprehensive Electronic Document Management, any such information can be stored centrally making it instantly accessible in the future.

At the heart of success for any service business, irrespective of size, are happy, satisfied customers. While technology in the form of FSM systems can bring considerable benefits, the larger the service team concerned, the greater the need to rely on the strategic use of such technology and not just the technology itself in order to gain and maintain competitive advantage

Field Force Tracker Announces New Field Service Management Features to Improve Mobile Workforce Productivity

Field Force Tracker Beats the Competition in All Major Features.

Field Force Tracker has recently announced that it has added new features to its award winning Field Service Management (FSM) software. It significantly improves the workflow management and streamlines the operations for businesses and their mobile workers in the field.

Field Force Tracker has added new features to its popular Field Service Management Software. Its work management solution includes an intelligent scheduling engine and downloadable mobile apps for iPhone and Android that enable workers to access and update information in real-time. These solutions work together to enable real-time information sharing between mobile workers and the back office. They form the core of its field service software, an advanced and scalable platform for managing field service.

For delivering effective service to customers, it has become necessary to rely on collaborative tools and mobile devices to deliver the information the technicians need immediately. Field Force Tracker, cloud-based advanced software, enables organizations to drive a dynamic and streamlined field service operation. This shortens the repair cycles and number of visits that should be made to a client’s location to complete the job. Not only software is very feature rich, it is also highly scalable too. It is suitable from organizations managing team from 1 person to 1000+ technicians.

On the release of new software, Dr. Brijesh Kumar, Chief Strategy and Operating officer of Field Force Tracker said, “Organizations are looking for solutions to reduce the cost of providing field service and at the same time improve the customer experience. We designed our Field Force Tracker software to meet these two goals. It is about empowering workers in the field with the advanced collaborative tools. They can get immediate information on their mobile devices in real time to perform their jobs effectively.”

Work Management with Intelligent and Smart Scheduling

The updated Field Force Tracker solution will now enables even more advanced scheduling. It supports multiple team and crew member assignments and equipment bookings. Several technicians can be assigned to a task for improved efficiency and productivity. In addition, a scarce or specific piece of equipment can be booked against a task to help organizations better manage their assets and resources and increase first-time case resolution.

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Field Force Tracker Mobile Apps for Better Field Service Management

Field Force Tracker applications, available on iPhone and Android both are deemed as most advanced of its kind and have worn design and feature awards. Their unique design has been cited as a good quality of useful applications.

Field Force Tracker apps include many features for the field service management not available in other competitive systems. It has the ability for a technician to copy or create a task on site so they can carry out and account for work immediately. Site history can also be accessed and viewed in the app, allowing the technician to arrive with the necessary knowledge of work previously carried out.

Details of each field technician assigned to a task and the tools that have been booked can be viewed, enabling the improved visibility of resources. In addition, technicians are able to upload forms and photos to attach to a task or job.

Field Force Tracker applications also send the mobile workers’ location from their GPS-enabled Smartphone or tablet in real-time. This allows businesses to better understand the progress of their field operations and dispatch work based on a technician’s accurate location.

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

About Rapidsoft Systems Inc.

Field Force Tracker has been designed by Rapidsoft Systems (http://www.rapidsoftsystems.com) is an emerging global leader in software and product development services, a knowledge driven company that values transparent business practices and provides comprehensive solutions to its global clients. Rapidsoft Systems provides software development, product design, IT consulting, and outsourced software development and product testing services. It has a subsidiary, Mobisoft Technologies (http://www.mobisofttechnologies.com) dedicated to mobile applications.

Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Field Force Tracker Enhances its Field Service Management Solution

Offers new features for enhanced service contracts, intelligent scheduling and automated invoicing

Field Force Tracker, a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), today announced the release of new features in its mobile field service management solution. The enhancements help businesses to operate more efficiently and maximize their resources.

Service contracts are main revenue generator for many small businesses. Field Force Tracker is known for its advanced capabilities in this area and is considered one of the best software for it. This latest release further dramatically improves the service contract management capabilities. It can add unlimited products to service contracts and products can have asset tags, bar code or all other data added to it. This allows companies offering warranty or maintenance services to better manage their service contracts. The service contracts can be searched by products, customer id or many other criteria.

Field Force Tracker™ is a mobile enabled, comprehensive field service management system designed to take care of all your business needs to run the complex service operation. It can take care of work order tracking, client history, employee management, parts and asset management, estimates, contract management, invoicing, Quick Books Syncing and more.

Business owners expect easy to use tools and software to save time and money. Field Force Tracker includes powerful scheduling and calendar capabilities. As service businesses grow, it becomes increasingly important for them to be able to manage their work force more effectively. Field Force Tracker includes timesheets, automatic GPS tracking and navigation for employees.

“Our aim is to help our customers achieve greater levels of productivity, service and efficiency,” said Dr. Brijesh Kumar, Chief Strategy and Operating Officer of Rapidsoft Systems Inc, the developer of Field Force Tracker. “With the new changefield-force-tracker-is-bests in contract management, scheduling, calendar and timesheet, GPS tracking features, we think Field Force Tracker is simply the best software in the market.”

Field Force Tracker provides unlimited ongoing support to its customers. There is no charge to request any support or help at any time. Its award-winning customer service provides education and best practices for helping businesses achieve more with their software.

About Field Force Tracker

Field Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing and running complex service operations. It helps improving the productivity of their mobile workforces.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect accurate information immediately in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

About Rapidsoft Systems Inc.

Rapidsoft Systems (http://www.rapidsoftsystems.com) is an emerging global leader in software and product development services, a knowledge driven company that values transparent business practices and provides comprehensive solutions to its global clients. Rapidsoft Systems provides software development, product design, IT consulting, and outsourced software development and product testing services. It has a subsidiary, Mobisoft Technologies (http://www.mobisofttechnologies.com) dedicated to mobile applications.

Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Contact Information

RapidSoft Systems, Inc.
Amy Rosewal
+1 609 439 4775
info@rapidsoftsystems.com
www.rapidsoftsystems.com

The Best Way to Manage Field Service Operation