Seven Benefits of a Modern Field Service Management Solution

With over 10 years’ experience of continually developing and delivering fully integrated business solutions and committed to utilizing the latest technology, Field Force Tracker offers seven of the most achievable benefits obtainable through use of a modern Field Service Management system.

Field Force Tracker is a new generation of field service software. It is designed with mobile first philosophy and provides strong field job tracking and employee tracking, job management and customer management features in the native mobile app

1. Better Field Employee Satisfaction

Field Force Tracker is mobile enabled Field service management software. It enables employees to get all the information in their hands using their mobile.

The ease which they can manage their field job improves their job satisfaction. This means that they can do their job better and feel less frustrated.

2. Optimum Use of Field Employees with Smart Job Scheduling

The most important task of field service management software is to allow you to optimize your field service resources. So, when a customer calls, you want to quickly assign the available technicians to them.

Now, a Field service management system has to be smarter than just pulling the calendar and putting the name of person there. While this works in a small business, it is not going to work in a medium size or larger businesses. Larger the business is more sophistication is needed in the software.

The promise of effective job scheduling lies at the heart of most Field Service Management systems and they all have some scheduling capabilities.

In reality, scheduler in Field Service Management have traditionally can be considered to belong to two main categories. At one extreme is the simple ‘Call Allocation’ model which does precisely that – simply allows an operator to decide which field engineer or field technician gets what job based on their own judgments.

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At the other extreme is the ‘Intelligent’ or ‘Dynamic Scheduling’ or “Smart Job Scheduling’ model. These advance schedulers permanently juggle a large amount of prescribed complicated rules and other data to continually generate an up-to-date schedule. Whereas the former places entire reliance on the operator and is mostly used in smaller companies where options may be relatively limited, the latter relies on having data relating to every possible permutation and scenario which is far too costly in terms of finance and resource for all but the very largest customers.

Field Force Tracker uses a third approach that combines the best of the both worlds. It combines the two approaches in a meaningful way.

Our Job scheduler combines the ease and benefits of the two older approaches. It is a Called ‘Operator Assisted Scheduling’. While an operator can assign a person of his choice, it also allows for the system to determine a range of options based on rules based logic. However, it also allows for this to be fine-tuned and tailored by the unique knowledge of the operator.

In addition to the obvious advantages of being the best of both worlds, it also allows the system to be used equally effectively by a greater number of people. Less skilled operators can rely more on the system recommendations while higher skilled operators can bring their own insights and understanding.

3. Real-time Inventory Management & Parts Availability 

A modern, state-of-the-art Field Service Management system offers levels of stock visibility across a mobile workforce who would simply be impossible with either a manual system or a solution based on an older technology platform. Take just one example, managing replenishment levels and setting minimum/maximum stock levels. Not only should a modern Field Service Management system provide complete visibility of the breakdown of stock each mobile engineer is carrying in real-time, it should also identify which are fast and slow moving items, thereby extending ‘Lean’ thinking into your mobile workforce and avoiding unnecessary costs tied up in inventory.

4. Reduce Time to Invoice and payment Collection

While it may have come as no surprise a decade ago to hear of 6-8 week time periods between an engineer visit and invoicing the customer, the painful reality is that a number of companies still reliant on manual systems aren’t doing much better. Even those reliant on earlier Field Service Management systems may well be still restricted to weekly batching. Modern, fully integrated systems however offer the ability to invoice on a same day basis, often when the engineer is still on-site.

 

 5. Quick Estimates for Field Service or Installation Jobs

One of the key requirements of service business is to generate quick cost estimates for repair and installations to new customers. The field Force tracker allows estimates to be sent in minutes and not in hours.

6 Proper Costing of Service Contracts

Keeping costs to a minimum is vital to all companies but in the world of Field Service Management, it can be surprisingly difficult to determine exactly what those costs are. And it’s not just the exact costs of each engineer; it’s also visibility about whether a contract is financially viable, and if so, by how much. Workload does not always equate to profitability so unless you have a system which provides real-time visibility of costs as well as powerful job and business-wide reporting, you may never be able to keep on top of your costs.

7. Better Customer Satisfaction with Better Services

The adage may well be that ‘the customer is always right’, but one thing is for certain, knowing and understanding your customers is the most effective way of doing business with them. A manual system or earlier, older Field Service Management system simply does not have the means to retain and provide the unique information relating to each customer, which is essential to maximizing that relationship.

A modern system combines all the widely accepted benefits of a CRM system with the unique information relating to each Field Service Management interaction for every customer. Most importantly, this information is then available to each and every engineer or member of your mobile workforce, enabling the most consistent, well informed interactions with every customer. And, by having access to the entire historic record of each customer, future needs and opportunities can be developed and tailored to maximize and grow that relationship.

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 Field Force Tracker is One of the Best Field Service Software

In Field Force Tracker’s experience, many companies recognize an area of need in their Field Service Management system capabilities. They want to improve services to their employees, clients and customers, but they do not know what best software is for their requirements. Some of them are stuck with poorly designed software that does not meet their needs at all.

Field Force Tracker is a new generation of field service software. It is designed with mobile first philosophy and provides strong field job tracking and employee features in the native mobile apps.

By looking at each of the above areas as potential opportunities to gain competitive advantage, a company can see that it can greatly improve its services and benefits with some of the great features in the Field Force Tracker software for the field service management. It is designed to suits your own business needs now, and into the future.