Tag Archives: mobile service

Mobile Apps Revolution in Field service

This is an era of Mobile apps. All areas of life are being revolutionized by the use of mobile applications. Smart Mobile phone are everywhere, and mobile networks have become very reliable. This is the right time to deploy Mobile applications for field service and benefit with increase productivity.   This article describes some changes how mobility will impact field service in the future.  Using information here, you can develop a case for field service software in your organization.

Moving From Paper Based Solution to Field Service Software

Service  companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

The question is asked about what mobility will look like in future.  A recent study in field service technologies states that an interesting starting point for this is to look at what their survey respondents said when asked about why they were investing in field mobility.

The Field Service Technologies survey found that nearly half of all respondents state their primary objective with their field mobility investment is maximizing productivity. This was followed by 35% saying that improving the customer experience is most important.

Benefits of Mobile Apps in Field Service

Whatever your reasons for looking at investing in field mobility this year,  You can always benefit by deploying mobile based software. Below we describe four ways to maximize  your advantages from any investment that you make in a field service software.

  1. Easy Integration With Existing Processes

Organizations with a team of workers out in the field often use a mix of different solutions and technologies to carry out their work. There are many different parts to the workflow and different systems are used to oversee these. This can often mean that systems are used in isolation and data from one system doesn’t always ‘talk’ to others.

Back office processes are essential to any service operation, so a field service solution which integrates easily with the existing systems is important. This means that all parts of the business and the workflow can be connected. There is visibility of the work and the day’s performance and decisions can be based on real-time information.

  1. Make Better Use of your Existing Systems

Integrating with back office systems (such as accounting systems, ERPs or CRMs) means that the worker out in the field has access to the job history and customer records. They can get information about the job they are going to and also, if they need to, see what has happened before and why. Knowing the details of the job like this can make the difference between being able to sort out the problem first time or not. This means delivering better customer service, as well as reducing the need for further visits to fix the problem.

  1. Get Up and Running Quickly for a Better Return

With any new solution, how fast you can be up and running is key. A solution which integrates easily with existing systems will be far quicker to implement – a great benefit in any technology choice. Being up and running in days, not weeks, months or even years, means your business is not affected and you get a better return on your investment as it starts straight away.

  1. Keep it Simple

Managers and technicians all report that the difference between good and bad technology choices is often how easy it is to use. Taking time to learn new, complicated ways of working can mean that workers don’t like them and may go back to the way things used to be done or patch together their own way of working round it. With a solution that is easy to use alongside existing systems, the implementation is easier and the quicker people start using it, again the better the return on the investment.

Even if you are not 100% sure of your field service technology needs today and where to make that investment, with an easy to integrate solution you are able to future-proof your requirements because of the flexibility it can bring. It is provided via technology you already have – smartphones and internet – and upgrades, changes and adaptions can all be quickly and effectively made as your business needs change and develop.

For the best results, you need a solution that meets your business needs. Field Force Tracker helps field service companies simplify this decision-making of where to invest.

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).

Improving Field Service In Hvac Service Business

HVac companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns. Field Force Tracker is the most comprehensive software for field service management.  It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.

Many HVAC companies we speak to are still relying on paper-based processes to some extent in managing their workflow. This brings additional difficulty to making changes to schedules and allocating work to technicians as those in the office may not be working with all the information they need.

Challenges of HVAC Service Business

HVAC companies often also cover a lot of different areas of work. These are highly complex and require the right skills, parts or tools for the individual tasks. Workflows may have a number of dependencies which need to be stuck to, to complete the job. Many companies cover everything from design to install, renovation and service work, meaning each day is different to the last.

The use of paper-based processes can mean that up to date information is not available until a few days after the work has been completed, so delays occur in checking stock, re-ordering parts and getting out invoices.

HVAC companies face some unique challenges in field service. For many, some or all of their work can be emergency calls which come in that day. These then need to be prioritized and worked into the day’s schedule as soon as possible, but this then means changes to the planned work and it is understandably difficult to make on the spot decisions about what should give.

A further issue that HVAC companies face is how fast the industry is evolving. Equipment is becoming smarter with HVAC units becoming much more complex and more connected and intelligent buildings are growing in their popularity. Customer expectations increase alongside this technological evolution and service delivery must keep pace with these advancements.

Here we look at how some of our Field Force Tracker HVAC customers overcame the issues they faced in their evolving businesses and see the benefits and results they achieved.

Eliminating Paperwork For Better Operation

One of our customers had a paper-based work order system they’d been using for decades that was inefficient and expensive. Technicians had to visit the office every day, so travel costs were high and technicians had less time for jobs. Processing the paperwork meant significant administrative overhead and time as it took 7-10 days to invoice customers from the job completion.

Field Force Tracker solved the paper problem. All work orders are now generated and submitted electronically. As a result, the company:

  • Significantly reduced the number of office trips by technicians, cutting travel costs and increasing revenue-producing hours.
  • Eliminated the need for administrative overhead dedicated invoicing.
  • Decreased the time from service completion to invoice from days to minutes.

More Efficient Service Calls and Improved Cash Flow

Another HVAC company realized that cloud-based technology was the best way to make their business processes more efficient, and maximize profits. They have both residential and commercial customers, so wanted a solution that could handle both. Through using Field Force Tracker they now can connect with a specific technician or multiple technicians to assign jobs or alert them of a new/changed job, which they can see on the mobile app.

The dispatch capabilities provide alerts, location tracking and GPS routing. It also works as a time sheet to ensure that work is being recorded. The price book in the app means that an estimate can be emailed, which the customer can sign off, saving time as well as keeping an accurate account of what has been done.

They estimate saving 40-60 hours a week.  “No time is wasted, the technicians get jobs faster, and we can track the job status so they can immediately go to the next job. Jobs are completed more quickly, so we can schedule more jobs per day with the saved time.”

The highest praise comes for the accounting features. “The easy sync with QuickBooks  or Sage 50 eliminates double entry of invoices in our accounting system and we can simply e-mail invoices to customers.”

Better Customer Service

One of our HVAC customer was looking for ways to reduce paperwork and increase the profitability of their business as well as deliver even better service to customers.  Prior to Field Force Tracker the dispatcher would receive calls and dispatch jobs to the technicians through manual text messages. Technicians would write out paper estimates on site and then return completed work orders to the office at the end of day, causing extra drive time and lag time.

They also use Field Force Tracker reports to predict customer needs. “If I see that 20 of our customers have the same furnace model, it makes sense to start carrying replacement parts for that model.” That means faster service since they no longer have to order parts through their distributor when the need arises. Instead the trucks are fully-stocked with the proper parts.

Now, the dispatcher can quickly review each technician’s status using the scheduler and assign new jobs to the next available technician. On site, technicians can collect more information with the mobile app. For instance, the tech can record the model and serial number of each piece of equipment. “With this type of information stored in the customer’s record, we can easily determine what parts are needed to complete the job.”

Field Force Tracker leads the way in simplifying field service for HVAC companies. Our solutions let you automate your field work – from dispatching work to updating job info on site and instantly sending electronic invoices – all from our easy to use mobile app.

 

Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.

Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration.  Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.

About Field Force Tracker

Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.

With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.

Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).