Using Field Service Mobile Apps to Improve Field Service Operation

Field Force Tracker is a new generation of field service software or fields service management software. It is designed with mobile first philosophy which means a lot of system functionality is built to be used using mobile application by field technicians.

Field Force Tracker offers both iPhone and Android native apps that allow field technicians to manage their field service operation from the mobile apps specially designed for this purpose.

The mobile field service applications have been developed by a team that has designed several hundred applications before. It provides strong field job tracking and employee location tracking, job management and assignment, and customer management features in the system.

Field Force tracker apps are designed by a highly experienced team, and that shows in the features and functions of our apps.

Use of Field Force Tracker Mobile Apps for Field Service Management

Mobile technology is redefining the field service industry as field technicians increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork.

Today this technology is helping to streamline workflow by mitigating daily challenges and making things easier for everyone. In a recent study, over 80% of organizations identified mobility as a strategic initiative to gather real-time intelligence for field service jobs. Clearly, this technology offers significant benefits in enhancing end-to-end processes. The following are five ways we see mobile applications and mobility transforming the field service operation:

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  1.   Improve Operational Efficiency With Field Service Mobile Apps

Field Force tracker apps are designed by a highly experienced team.

Mobile devices and apps connect field workers to back-office personnel, customers and equipment. It  facilitates a real-time end-to-end flow of information that allows field service personnel to make critical decisions so they can move on to the next task expeditiously. At any one time, an in-day schedule change might require calling a dispatcher or having to drive back to the office to pick up paperwork, but with mobile technology, information is delivered to technicians’ devices, making them more efficient and better able to perform their tasks no matter where they are.

Field force tracker mobile apps automatically updated assigned jobs and the job status can be updated from the field.

  1. Improve Team Collaboration With Field Service Mobile Apps

Our Field service mobile apps facilitate easy collaboration. By connecting field techs with each other and back-office personnel, mobile technology keeps everyone within the organization aligned.

A truly mobile workforce transcends the limitations of geography.  With Field Force Tracker Mobile Apps, field technicians can access information anywhere, anytime, regardless of their location.  They are always connected to the system as if they were  in their offices. From the field, they can use mobile applications to request information or assistance from other co-workers already in the field. This  prevents costly disruptions in their workday caused by frequent trips to the office.  This can save cost to the companies as well.

A field technician can contact colleagues in the event of a problem such as needing a part to complete a job. Field Force Tracker supports multiple levels of parts inventory in its award winning mobile apps.

If a nearby co-worker has the part, the technician doesn’t have to waste precious time and fuel driving to a warehouse to retrieve it. It is this enhanced collaboration that leads to increased productivity and, ultimately, a more efficient workday.

  1.   Deliver Streamlined Services With Field Service Mobile Apps

Real-time access to route and schedule information and unplanned schedule updates help field technicians to not only get to their assignments faster but also helps them resolve issues more quickly. Field Force Tracker Mobile apps have built-in navigation features.

Field Force Tracker Mobile apps provide the field technician with easy access to information such as customer and equipment repair histories, invoicing and billing issues.  The dispatchers always know the locations of nearby technicians to request assistance in case of problems or to notify them of jobs at risk. This access solves the immediate issue and reverberates through the workday in the form of enhanced efficiencies, time management and increased service excellence – three of the key challenges facing field service organizations today.

      4. Integration with ERP and CRM Systems

While mobility is extremely valuable to field service organizations, the value increases exponentially when properly integrated with other platforms, including in-house workforce management. For example, Field invoices done using Field Force Tracker Mobile apps can be synced with QuickBooks accounting software.

Custom integration with other ERP and CRM systems can also  facilitate the real-time flow of essential information, automates tasks such as the capture of location and performance data and job-related notifications and allows immediate access to information such as invoices and customer histories. Greater integration leads to greater efficiency, which leads to streamlined operations and that leads to an enhanced bottom line.

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  1.   Operational Planning and Service Level Improvements

Mobile applications for field service can enable  lot of new features that were not possible before. For example, one can capture the customer signature in the field or upload the photos and  images of the mobile applications.

Field mobile devices, in-cab equipment and M2M sensors attached to field machines constantly capture and transmit data to back-office systems, where it can be stored and analyzed for optimal decision-making. Integrating mobile sensors will be the future development in the field service industry.

Whether it’s proactive maintenance to mitigate equipment failure or enhanced routing and scheduling to increase productivity, quantifiable insights delivered by the data can make the difference between running a good operation and an excellent one. Data from the field helps refine operations and identify trends and areas for improvement, which leads to enhanced performance and happier customers.

For more information about the new field service application features, view Field Foce Tracker’s mobile app at Apple ITunes or on Google play.

Field service apps are being used by many companies such as hvac repair, security solutions vendor, IT management companies, office equipment repair companies.