Service managers are under great pressure to improve the quality and effectiveness of their service delivery. The lack of proper software that can help them provide better management of their resources. Service managers can no longer rely on paper based, or simple home grown systems. This article describes how field service software can help you better manage the effectiveness of your service delivery. Using extensive capabilities of Field Force Tracker’s software, you can improve the effectiveness for field services in your organization.
Service companies are trying to move to electronic model of providing services. Paper based operation is too slow to address customer concerns and cannot provide suitable data analysis. Field Force Tracker is the most comprehensive software for field service management. It takes care of everything from customer management to the payment collection for a service company. By using this software, our clients can see major improvement in their productivity and the customer satisfaction.
Field Service Software To Help Business
Companies depend on IT to ensure their processes run smoothly. Field service technologies can be confusing for those looking at which solution is the best investment. Industry data reports that by 2018, 75% of organizations will own at least one field service solution. Is your company one of them? There are plenty of options to choose from, how can you be sure you can get the maximum potential benefits from your investment. We will show you the same.
Field Force Tracker leads the way in simplifying field service management and here we look at why simple can also mean effective when it comes to technology.
- Real-Time Visibility into the Business
Managers need to know what is happening in their business and good, real-time visibility is key. A manager needs to easily access the information that is important to them; simply, accurately and instantly. Ideally access to job status, customer information, location information, asset information and notifications should all be in one place.
- Usability of Software
Field service solutions need to be easy to use to make jobs easier, faster and better. When the solution is easy to use, adoption is quicker. Overly complex solutions can make the adoption process long and expensive, which defeats the objective of using it – if it gets used at all.
3. Support for Mobile Applications
Smartphones and tablets are everywhere so they are tools that should be taken advantage of. Made-for-mobile field service apps can be downloaded, used instantly and don’t require new hardware. Field service solutions that are designed specifically for the mobile environment and have the ability for mobile workers to use the app offline (when a network signal is not available), ensures that there is no loss of data while out in the field.
4. Highly Customisable Feature Set
Field service is ever-changing and evolving, so it’s important that field service solutions have the flexibility to meet the demands of a business now – and in the future. A solution needs to be built on a flexible platform so new features and customization can be added with the minimum of disruption and cost.
5. Compatibility with the Existing Service Flow
Ease of integration is a key part of any solution, as there will have been investment in existing systems, so starting from scratch is not an option. Extending the life of these systems is important, so a field service solution which is compatible and integrates easily with any of the other systems the business has, will help to extend their use and make for an easier implementation.
6. Ability to Customize for Your Needs
Every field service operation is unique, so it’s important that field service solutions are easily customized to meet the individual business needs. Customization enables companies to give users access to the information they need to successfully perform their tasks.
7. Ability to Generate Proper Reports
Identifying business trends is critical to growing revenue, retaining customers and increasing the productivity of field workers. It’s important as a means of discovering problems before they can impact the business. Reporting is an essential component of any field service solution and being able to access the relevant information easily and quickly is fundamental.
8. Mobile Cloud Based Architecture
Cloud-based solutions provide a number of benefits and they can be implemented quickly and easily. The cost is predictable, there is reduced capital spending on technology hardware and the associated maintenance costs. Importantly data is automatically backed up by the service provider so storage is not a worry and pushing data into the cloud makes it easier to share.
9. Help in Implementation and Training of Staff
Migrating existing data and processes to the new solution is critical in the implementation process. It’s essential that no data is lost and the processes that are fundamental to the business are retained. To ensure adoption and full use of the solution, access to training for staff, in a variety of forms, is vital.
10. Provide On-going Support
On-going support is an important factor in choosing any field service solution. If a problem should arise, the response and resolution must be fast. Additionally, an online knowledge base should be available for answers to non-critical issues and ongoing training provided to ensure maximum benefit is being achieved from the investment.
For the best results, you need a solution that meets your specific business needs. Field Force Tracker helps field service companies simplify this decision-making and is provided via technology you already have: smartphones and the internet.
Why Field Force Tracker
Mobile enabled, cloud-based field service software was designed to provide ease of use with incredible flexibility. Along with the ease – and speed – of our implementation and the ongoing support service that we provide we enable companies to take full advantage of today’s mobile field service.
Field Force Tracker’s power mobile apps for iPhone and Android are available to all new and existing Field Force Tracker customers. They can extend the feature set with the enhanced mobile forms capabilities, and better system integration. Field Force Tracker, a mobile enabled web-based field service management software, streamlines technician scheduling, dispatch, customer management, vendor and employee management, work orders, equipment maintenance, inventory tracking, contracts, estimates, invoices, payments and accounting. It is considered one of the most feature rich software of its kind.
About Field Force Tracker
Force Tracker (http://www.fieldforcetracker.com) is a leading global provider of its award winning mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Its solutions enable businesses of all sizes (from 1 user to 10,000 users) to meet the challenges associated with managing and running complex service operations. It helps in improving the productivity of their mobile workforce.
With Field Force Tracker customers can create service schedule and route quickly, dispatch sooner, collect correct information at once in the field and invoice faster. The field service software makes it easy for users to eliminate waste, get more done in less time and be more profitable.
Field Force Tracker is a wholly owned unit of Rapidsoft Systems Inc. (http://www.rapidsoftsystems.com). Rapidsoft Systems, Inc. has its main office in Princeton, NJ, USA, a US R&D Center in Mercerville NJ, and sales, support and development offices in Palo Alto, CA, USA, Singapore, Dubai (UAE), Bombay, and Noida (India).